Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 128,000 employees and revenue of 1553 Million Pounds in the last nine months. Established in 1978, its core business spans the full spectrum of CRM / BPO contact center solutions. Teleperformance has a large global footprint with 276 contact centers, presence in 51 countries, servicing over 75 markets. More...

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, photos, story ideas and even articles. Many of our contributors have full times jobs in IT - ITES, and so prefer using a pseudonym. Over the years, a number of Tipsters have contacted Techgoss complaining about sexual harassment at their IT or BPO companies. More...

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 128,000 employees and revenue of 1553 Million Pounds in the last nine months. Established in 1978, its core business spans the full spectrum of CRM / BPO contact center solutions. Teleperformance has a large global footprint with 276 contact centers, presence in 51 countries, servicing over 75 markets. More...

Gurgaon head quartered Quatrro was founded in 2006 and is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs.  It has more than 220+ enterprise clients, over 9000 small and medium enterprises and over 300,000 individual customers around the world. More...

It was in June 2009 that Mervin Alexander, a 1987 batch Indian Postal Service officer, took charge as the CEO of Technopark, Trivandrum, on deputation with the Government of Kerala and recently, he completed his tenure (in Nov 2011). We caught up with him before he leaves for Delhi to do a 1 year course in Defence Security and Strategy Studies at the National Defence College. More...

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 2058 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets. More...

Genpact was India’s first BPO and continues its leadership position in India.  Genpact has more than 41,000 employees and reported revenue of $400 Million in the last Quarter.  Genpact started life as a Business Unit of GE, but by January 2005 it became an independent company.  Two years later, it was listed on the NYSE. NASSCOM ranks Genpact as the No. 1 BPO company in India. More...

Over the last 20 months, Techgoss had published a series of exclusive reports giving details of all that was happening inside the BPO, KPO & IT divisions of one of India’s most successful IT-ITES companies Syntel.  One report showed how that in the past Syntel BPO was overly reliant on couple of key clients. Also, exclusively reported were the exits of the CEO and key HR people. More...

The US had set up the H-1B visa program to hire on a short term basis highly skilled workers not available in America. While most Indian tech firms win contracts based on their quality computing skills and competitive costs and treat their H1B techies very well, there are others which exploit Indians at every opportunity.  There has been some misuse of the B-1 Visa as well. More...

Tata Teleservices Limited spearheads the Tata Group's presence in the telecom sector. The Tata Group includes over 90 companies, over 395000 employees worldwide and more than 3.5 million shareholders. Incorporated in 1996, Tata Teleservices launched its mobile operations in 2005 and enjoys a pan India presences in India’s 22 Telecom Circles. Its 3G services brand is Tata DOCOMO. More...