Dell BPO Price:  $4 million
By Juan Dela Cruz

The plan of Dell to sell their Philippine call center to outsourcer Teletech BPO has hit a snag recently, according to company insiders. Reportedly, Dell’s selling price for their facility located in Pasay city was an astounding 4 million US dollars in cash. This sale includes the premises, the equipment on site and the organization. Teletech would have virtually taken over the whole operations from Dell if the sale pushed through. Unfortunately, the Teletech top honchos felt the price was a little too steep,  and may not have enough “liquidity” to finance this huge undertaking.

Employees have noticed a fairly increasing number of visitors from Teletech management last week who are touring their facilities, sitting in new hire and tech trainings and observing operations and how Dell tech agents take calls. These were apparently part of the concession Dell has given them in order to give them a fair chance to assess what they were supposed to acquire on the sale. The Teletech management, however, did not expect the hefty damage. It is not clear if Teletech will be tendering a counter offer in the future.

Dell, for its part, is still continuing to make improvements to this particular facility. Despite the reported plan to sell it, the company has moved to increase more staff for its tech support department while they are “reorganizing” their staff answering customer service calls. According to company insiders, this move is to justify its asking price or even possibly increase it just in case Teletech comes back to the negotiating table, or in case another company gets interested.

(For questions or comments, please email me at 1delacruise at gmail dot com)