Aegis sacks 3 Call Quality Auditors
By Naina Tejpal

Aegis BPO has 39,000 employees based in 42 delivery centers and looking after 135 clients.  Head quartered in Mumbai,  Aegis has call centres in India, Philippines, US, Costa Rica, New Zealand, Sri Lanka, Australia, Kenya and South Africa. Aegis, ranked eighth by NASSCOM among the top BPO exporters in India, is experiencing a growth spurt in a number of its centres.

Aegis Lucknow in UP is one of the key pillars of their BPO network.  Aegis Lucknow has more than 5000 people working in different shifts.  Their clients include Airtel UP East and West Prepaid and Postpaid, Airtel DTH (UP East and West Circles) as well as Vodafone (UP East and West Circles).

A senior Aegis manager rang Techgoss to say that 3 Call Quality Auditors working at Aegis Lucknow have been sacked for unprofessional behaviour including being rude to customers.  At least one of these Auditors was also alleged to have asked for a bribe from an Agent to clear his calls during an audit.

Apparently, Aegis Lucknow runs a very tight ship and does not tolerate any form of corruption.  Earlier, two HR managers were suspended and charged after they were caught soliciting bribes from job seekers.

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