Aegis rationalizes process engineering teams
By Pulkit Sharma
Aegis BPO, in its quest to becoming a half a billion dollar company, is on an acquisition spree. Aegis has more than 30 thousand employees in 31 offices around the world. Till last month, it was telling Indian media that it plans to add 1,000 employees a month. And will have a healthy double digit growth this year.
Aegis CEO, Aparup Sengupta, manages the team in India, USA, Philippines and Costa Rica.
In December, 2006 Corporate Quality was introduced at Aegis Hyderabad Corporate Office starting Six Sigma in 2007
Aegis soon acquired GVI (Global Vantage). GVI has initiated Process Engineering which soon made its way to the parent body of Aegis.
This resulted in two teams – Six Sigma Corporate Aegis team and the Process Engineering GVI Team. There were two teams, two different ways of doing things and political play between these two teams. Even the designations and perks were different for doing similar jobs.
To resolve this, Aegis Chief Operating Officer, Sudhir Agarwal, has just announced the appointment of Chetan Khosla as Quality and Process Engineering Head for Aegis India and Philippines. Chetan joins Aegis with 19 years of work experience. His professional expertise lies in Industrial Engineering, Re-engineering, Six Sigma and Innovation and COPC Implementation. Chetan holds a B.E in Mech Engineering from Delhi College of Engineering (Delhi University). He has pioneered the deployment of Six Sigma and Innovation at LG Electronics and led the deployment of COPC at Accenture Contact Center Services towards the only COPC gold certification in the world. He has participated in more than 50 COPC audits over the years. Prior to joining Aegis, Chetan has been a Principal Consultant - ITES practice with QAI India Limited.
Chetan Khosla will be operationally reporting to the COO, Sudhir Agarwal, and functionally to Aparup Sengupta, MD and Global CEO.