BPO techie gets Rs 6 lakh raise
By Bala Shah

Ohio head quartered Convergys is one of the most successful BPO’s in the world. Convergys delivers a broad range of customer solutions which include technology, business analytics and consulting.  It employs a workforce of 74,000 at 125 centers in 60 countries across the globe. It has a huge footprint in India with offices in Bangalore, Gurgaon, Hyd, Mumbai, Thane and Pune.

Software giant Microsoft and Citi are among its many blue chip clients.

A Tipster in Convergys, Gurgaon tells us that Microsoft EPS (Enterprise Server Technologies Support) is one of its extremely technical Processes.  By all accounts, this Microsoft Process at Convergys has some of the best technical skills in the organization.  Every person working in the Process is expected to have good knowledge of Microsoft products including its operating systems, applications,  Microsoft Services, Web Servers, Enterprise servers etc.  Every time Microsoft launches a new product and / or update, these techies at Convergys burn the midnight oil to master that piece of software.

How good are the skill sets of everyone in this team? As reported by Techgoss earlier, each person in this tech team is required to sit a practical test every month.  And if you fail the test 3 times in a row, you have to resign.  Late 2010, Techgoss had exclusively reported on the huge bonuses offered to this tech savvy team

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, story ideas and even articles. Many of our contributors have full times jobs in IT-ITES, and so prefer using a pseudonym.  A well informed Tipster wrote in

“
In the third week of March, 2011, one of our tech guru colleagues at the Microsoft EPS at Convergys, Gurgaon hit it big.  Our colleague, Anil Sood, who was working as Level 2 Support at Convergys was handpicked by Microsoft to work at the Microsoft Global Technical Support Center (GTSE) in Bangalore.

Microsoft have outsourced their first and second level support to the EPS Team at Convergys, but handle the level 3 (highly technical calls) themselves.

Microsoft visited our offices at Gurgaon to select a few candidates to move from Convergys to their own offices in Bangalore.  Four people were short listed of which only Anil Sood made the final cut.

Anil was on Rs. 3.5 Lakhs a year at Convergys, but after being selected by Microsoft to join GTSE, his salary now moves up to Rs. 9.6 Lakhs.
“

(Tipsters, Big thank you for all your tips and photos. Do you have a story to tell? If you need to speak to us in confidence or write for us, email us at techgoss[at]hotmail. Or use the Anonymous Tip form at the top of our website. Anonymity guaranteed. We pay Rs. 700 – Rs. 1000 for 100 – 200 word snippets. Unfortunately, we cannot use any tips which are not backed up by enough facts)