Aegis BPO managers allowed to walk out
By Pulkit Sharma

Aegis BPO, in its quest to becoming a $500 million dollar company, is on an acquisition spree.  With more than 30 thousand employees in 31 offices around the world, Aegis is telling analysts that it plans to add 1,000 employees a month to meet its target of a double digit growth in 2009.  Aegis staff are reeling after the quick exits of two senior female managers.

 The first to exit was Delhi-based Seema Bassi – Vice President and Head Training at Aegis BPO Services. Seema resigned two weeks ago with a notice period of just one day.  According to a senior source in the training department, Sudhir Agarwal had authorised the waiver of the notice period.

The second senior manager to leave was Sandhya Sreepada, Manager Operations, and in charge of the Idea outbound marketing process at Aegis BPO Services Ltd at the Hyderabad Center. Sandhya has been handling this outbound VAS process since 2007.  She has asked to be relieved in 2 days time. Sandhya was a senior employee in the system having worked her way up from a team leader to an operations manager.

Sandhya is expected to leave the organization this week.  Her 2 day notice period has also been accepted by the management at Aegis BPO Services Ltd.

While Aegis agents who spoke to techgoss do not question the professionalism and work ethic of these two managers, they are asking the question as to how and why some people are given the flexibility to leave within days, while all others have to serve a notice period of 1-2 months.

(Techgoss had published the following story on Jan 16, 2009)

BPO shocked as respected HR managers quit
By Pulkit Sharma

Aegis BPO, in its quest to becoming a $500 million dollar company, is on an acquisition spree.  With more than 30 thousand employees in 31 offices around the world, Aegis is telling analysts that it plans to add 1,000 employees a month to meet its target of a double digit growth in 2009.  Aegis has suffered a body blow with the shock resignation of its respected HR bosses.

Aegis CEO, Aparup Sengupta, manages the team in India, USA, Philippines and Costa Rica.  One of his right hand men is Sudhir Agarwal.

A little bird on the Aegis Operations floor tells techgoss that respected Aegis Senior Vice President, HR,  R. Prakash Toppo,  has put in his resignation after ‘disagreements’ with Chief Operating Officer, Sudhir Agarwal on  broader strategies for the company. Prakash Toppo, an alumnus of IIT and IIM, is universally respected for his knowledge and skills.  Prakash masterminded the successful integration of every business taken over by Aegis on its acquisition spree.  Prakash is considered an ideal role model by most Indian HR managers.

Another HR Manager who has also resigned in disgust is AVP, Human Resources, Sreedhar Bahudhanam, who had a Pan India responsibility.  Sreedhar is credited with successfully integrating the entire Aegis BPO’s in South India and controlling them from Hyderabad.  AVP HR, Delhi Zone, Seema Lakhtakia, has also put in her papers.  Seema won the admiration of many at Aegis for the smooth hiring and training of 2000 Full Time Employees for the Vodafone Process at Aegis, NOIDA.

With the shock resignations of such senior experienced managers due to bureaucratic interference, Aegis recruitment and service quality will suffer in 2009.