Sparsh COO changes after takeover
By Sandhya

Intelenet Global Services describes itself as a leading global third party BPO Company that delivers Business Process Outsourcing services to many Fortune 500 companies in India, USA, UK, Australia, Mauritius, Philippines and Poland. Intelenet is backed by Blackstone, a leading global Private Equity player. Sparsh BPO, with 16,000 employees, is Intelenet’s subsidiary in India.

Both Intelenet and Sparsh were controlled by the same holding company. Sparsh BPO's top management were all Intelenet employees and Sparsh was owned by the same entity which owns Intelenet Global. In fact, Sparsh was funded by Intelenet in terms of working capital and bank guarantees (as Sparsh BPO cannot raise funds on its own).

Intelenet’s revenues for the year to March 31, 2011 were approximately 170 Million British Pounds. Revenues have grown organically over the last three years at a compound annual growth rate of 12%. Intelenet’s Adjusted operating profit for the year to March 31, 2011 was approximately 19 Million British Pounds.

In May, 2011,  British based Serco bought out Intelenet and its Indian wing Sparsh for 385 Million British Pounds.

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, story ideas and even articles. Many of our contributors have full times jobs in IT-ITES, and so prefer using a pseudonym.  A well informed Tipster wrote in

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After the Serco takeover of profitable Intelenet and its loss making Indian operations Sparsh, the Sparsh COO, Radhika Balasubramanian, has been moved into the role of Head - Facilities & Administration, India & Philippines at Intelenet Global Services.  This move has been effective since August, 2011 onwards.  At one level, this is a reduction in her power and responsibility as she now heads only Administration & Facilities - care & maintenance of facilities in India and Philippines whereas earlier these positions used to report into her pan India as well as she used to head Operations / Finance / Recruitment etc.

All the signs are that Serco is preparing the stage for a handover to a younger, new set of leadership at Sparsh.

As COO, Ms Balasubramanian, was recently forced to take 40 days off work to fly to Singapore to support a close family member undergoing medical care in the City State. Could this be another reason of her moving to a less demanding role?

The talk around the water cooler is that Radhika and few other senior managers are cooling their heels just waiting for the US $50 Million in share money to be divided amongst them.  As part of the takeover,  Serco has offered lucrative incentives to key players to help settle the takeover.
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