Adobe: Rs. 1 lakh bonus
By Sandhya

Teleperformance is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 1,800 million pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.

Teleperformance established operations in India in 2001. Teleperformance India operates in Gurgaon, Indore and Jaipur with more than 3500 employees.

Perhaps, one of the best managed and happy workplace at Teleperformance is its Adobe Support Process at Gurgaon. Its highly skilled workers produce great results every month, and in turn, the performers get great monthly incentives.  A Techgoss Tipster tells us that for the month of June as much as Rs. 100,000 was allocated for incentive payments for the Adobe Support Team.  This monthly incentive payment, made over and above the normal salary, depends on a minimum of 95 percent attendance, productivity and Csat.  There are about 300 people in the Adobe Support Team and depending on how well each person did,  he/she could take home an extra Rs. 2500 – 3000.

But there was even more.  Quite separately to our Telephonic Tipster,  we received an email Tip that on July 30,  Adobe gave Rs. 1000 Shoppers Stop gift vouchers to each of 13 Teleperformance employees who went out of their way to research solutions for clients.  Many of these solutions will be published in KB articles on Adobe.com.

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