Sparsh CMO will be leaving soon
By Sandhya

Intelenet Global Services describes itself as a leading global third party BPO Company that delivers Business Process Outsourcing services to many Fortune 500 companies in India, USA, UK, Australia, Mauritius, Philippines and Poland. Intelenet is backed by Blackstone, a leading global Private Equity player. Sparsh BPO, with 16,000 employees, is Intelenet’s subsidiary in India.

Both Intelenet and Sparsh were controlled by the same holding company. Sparsh BPO's top management were all Intelenet employees and Sparsh was owned by the same entity which owns Intelenet Global. In fact, Sparsh was funded by Intelenet in terms of working capital and bank guarantees (as Sparsh BPO cannot raise funds on its own).

Intelenet’s revenues for the year to March 31, 2011 were approximately 170 Million British Pounds. Revenues have grown organically over the last three years at a compound annual growth rate of 12%. Intelenet’s Adjusted operating profit for the year to March 31, 2011 was approximately 19 Million British Pounds.

In May, 2011,  British based Serco bought out Intelenet and its Indian wing Sparsh for 385 Million British Pounds.

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, story ideas and even articles. Many of our contributors have full times jobs in IT-ITES, and so prefer using a pseudonym.  A well informed Tipster wrote in

“
I read the Techgoss report in August, 2011, that after the Serco takeover of profitable Intelenet and its Indian operations Sparsh, the Sparsh COO, Radhika Balasubramanian, has been moved into the role of Head - Facilities & Administration, India & Philippines at Intelenet Global Services. 

Now we hear that one of our most respected colleagues Prabhakar Venugopal, who is the Chief Marketing Officer at Sparsh BPO (now Serco BPO), has put down his papers and will move out of the organisation by September end / October beginning.

Prabhakar is highly regarded in the industry and has brought in top pricing clients into Sparsh BPO. Hyperciti teleshopping, one of the skin care clinics, Kotak Mahindra, Telecom companies, one of the rare mutual fund customer care outsourced processes are among his many accomplishments at Sparsh BPO.

He joined Sparsh BPO in 2006. To his credit, all his colleagues and juniors have great praise for his communication skills, egalitarianism and work ethic.  Talk around the water cooler is that he is going to launch his own startup
“

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