Manager fired for sexual harassment
By Sumir Singh

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 2058 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.

Teleperformance India supports a number of clients including Adobe, San Disk, Alliance One, Telus and Microsoft.

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, photos, story ideas and even articles. Many of our contributors have full times jobs in IT - ITES, and so prefer using a pseudonym.  Last week, we got a detailed Tip, backed up with substantial documentation, about how Teleperformance has moved quickly to sack a Manager from their Adobe Process after charges of sexual harassment were leveled against him. 

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Two young women, who had recently joined the Adobe Process at Teleperformance (TP),  and were being trained as part of the Adobe Install Team made allegations of unsolicited sexual attention by this manager.

Account Manager S* had joined BPO TP 2.5 years ago as a Tech Support Advisor,  His intellect and work ethic ensured he was quickly moved up from Agent to Subject Matter Expert (SME) within 5 months of joining the company. Within another 5 months, he had been promoted to Assistant Manager.  Within 1.5 years of being with the BPO, he was made an Account Manager.  S* was on a fast track to success.

Teleperformance regularly hires for the Adobe Process every month.  A girl who had joined bumped into S* at the induction.  Soon, he was putting his not so smooth moves on her.  She complained to Senior Management about words like ‘Sex’ and ‘f***’ being used in the conversation with this Account Manager.

To BPO TP’s credit, they scrambled an investigation to gather the facts and then quickly sacked him on Nov 16, 2011.   27 year old S* will have much explaining to do wherever he applies for a job in the future.

S* - At the request of our Tipster, we are not publishing his full name.
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