Aegis BPO loses respected manager
By Pulkit Sharma

Aegis BPO, in its quest to becoming a $500 million dollar company, is on an acquisition spree.  With more than 30 thousand employees, Aegis was telling analysts that it plans to add 1,000 employees a month to meet its target of a double digit growth in 2009.  Earlier in the year, a number of respected HR managers resigned. Now, there has been another high profile exit.

A little bird tells techgoss that Aegis BPO Vice President North, Rajesh Mallya, will be moving on after differences with Aegis power brokers about the ‘future directions of the company’.

Additionally, Anurag Upadhyaya, who successfully handled the Vodafone customer care inbound operations at Aegis BPO's Delhi unit moves out to start his own business. Anurag has had a successful stint with Aegis BPO, joining originally as Senior Manager but was soon promoted to Assistant General Manager, then to AVP and finally made Vice President Operations.

Many Industry veterans are closing watching what opportunities Anurag takes up as an entrepreneur as he has excellent industry knowledge, process knowledge of the telecom sector and excellent contacts within the industry. He most likely is capable enough of setting up something on his own in the staffing industry.

Anurag’s career spans nearly 15 years and he is one of the most successful managers to transition any telecom process in the country. His success speaks for itself as he had single handedly transitioned the Idea Cellular Inbound Prepaid customer care process in 2005-2006 of the AP circle. His transition skills were again put to the test when he was handed control of the Vodafone Customer care process for the UP east and west circles in early 2007 at Aegis BPO.

(Techgoss had reported the following story on Jan 26, 2009)

BPO shocked as respected HR managers quit
By Pulkit Sharma

Aegis BPO, in its quest to becoming a $500 million dollar company, is on an acquisition spree.  With more than 30 thousand employees in 31 offices around the world, Aegis is telling analysts that it plans to add 1,000 employees a month to meet its target of a double digit growth in 2009.  Aegis has suffered a body blow with the shock resignation of its respected HR bosses.

Aegis CEO, Aparup Sengupta, manages the team in India, USA, Philippines and Costa Rica.  One of his right hand men is Sudhir Agarwal.

A little bird on the Aegis Operations floor tells techgoss that respected Aegis Senior Vice President, HR,  R. Prakash Toppo,  has put in his resignation after ‘disagreements’ with Chief Operating Officer, Sudhir Agarwal on  broader strategies for the company. Prakash Toppo, an alumnus of IIT and IIM, is universally respected for his knowledge and skills.  Prakash masterminded the successful integration of every business taken over by Aegis on its acquisition spree.  Prakash is considered an ideal role model by most Indian HR managers.

Another HR Manager who has also resigned in disgust is AVP, Human Resources, Sreedhar Bahudhanam, who had a Pan India responsibility.  Sreedhar is credited with successfully integrating the entire Aegis BPO’s in South India and controlling them from Hyderabad.  AVP HR, Delhi Zone, Seema Lakhtakia, has also put in her papers.  Seema won the admiration of many at Aegis for the smooth hiring and training of 2000 Full Time Employees for the Vodafone Process at Aegis, NOIDA.

With the shock resignations of such senior experienced managers due to bureaucratic interference, Aegis recruitment and service quality will suffer in 2009.