BPO TP hikes heartburn
By Sandhya

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 2058 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.

Teleperformance India supports a number of clients including Adobe, SanDisk, Alliance One, Telus and Microsoft.

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, story ideas and even articles. Many of our contributors have full times jobs in IT - ITES, and so prefer using a pseudonym. A Tipster, who has asked us not to publish his name,  has sent us a detailed Tip about how the Teleperformance India  Managing Director Mr. Mehta sent out a email to all TP employees stating-" As US Economy is undergoing a crisis these days, appraisal amount is not that good but they are planning to bring something very good for them."

The Tip sent to Techgoss has details of how most Team Leaders along with their junior colleagues, who waited 1 year for salary increases, got only 60 percent or less of what they were expecting.  Apparently, the TL’s can get salary hikes of upto Rs. 4000 during the yearly appraisal.  As TP has been one of the best pay masters in India in the last few years, these lower than expected salary increases have sent shock waves among the workers in India.

This is breaking news and Techgoss will publish some more details later this week once we have processed the whole news Tip.

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