BPO TP booze sacking
By Sandhya

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 2058 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.

Teleperformance India supports a number of clients including Adobe, SanDisk, Alliance One, Telus and Microsoft.

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, story ideas and even articles. Many of our contributors have full times jobs in IT - ITES, and so prefer using a pseudonym. A Tipster, who has asked us not to publish his name, has sent us a detailed Tip about how the sacking of an Adobe Process Agent for logging on to Facebook at work triggered off a fight which resulted in the sacking of her Team Leader as well.

The Tip sent to Techgoss has details of how Teleperformance sacked an Agent in September for surfing Facebook at work.  The Adobe Process Agent was so irate at her sacking that she sent an email to senior management about how her own Team Leader drank booze and logged on to porn sites at work   As Teleperformance in general and their Adobe Process in particular have impeccable standards at work ,  they swung into action and sacked the Team Leader as well.  Our Tipster tells us that while Teleperformance is a good paymaster and treats their staff well, no bad behaviour is tolerated at work.

This is breaking news (we got the Tip only on Oct 1) and Techgoss will publish some more details early next week once we have processed the whole news Tip.

(Tipsters, Big thank you for all your tips and photos. Do you have a story to tell? If you need to speak to us in confidence or write for us, email us at techgoss[at]hotmail. Or use the Anonymous Tip form at the top of our website. Anonymity guaranteed. We pay Rs. 1000 for 100 – 200 word snippets or photos. Unfortunately, we cannot use any tips which are not backed up by enough facts)