AT&T moves to India
By Bala Shah

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 2058 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.

Teleperformance India supports a number of clients including Adobe, San Disk, Alliance One, Telus and Microsoft.

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, photos, story ideas and even articles. Many of our contributors have full times jobs in IT - ITES, and so prefer using a pseudonym.  A Tipster working for an American Telecom company wrote in

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American Telecom giant AT&T had selected BPO Teleperformance (TP) as one of their key outsourcing partners in Asia. After more than 6 months of hard nosed negotiations, AT&T has finally signed on the dotted line to move their Call Centres in TP Philippines to TP Gurgaon.

Initially, Teleperformance (TP) Gurgaon will launch the AT&T Process with about 30 members and headed by 1 Business Manager.  All going well, this Process could grow to 1500 full time employees by mid-2012.

Earlier, AT&T has outsourced this Process to Teleperformance in Manila, Philippines but after some customer complaints have decided to move it to India.  Indian employees will travel to Philippines to understand the intricacies of this AT&T Process.

This Process may go live in Jan, 2012 and will slowly ramp up
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