Convergys:  Microsoft monthly tests
By Sandhya

Ohio head quartered Convergys is one of the most successful BPO’s in the world. Convergys delivers a broad range of customer solutions which include technology, business analytics and consulting.  It employs a workforce of 74,000 at 125 centers in 60 countries across the globe. It has a huge footprint in India with offices in Bangalore, Gurgaon, Hyd, Mumbai, Thane and Pune.

Software giant Microsoft is one of its high profile clients.

A Tipster in Convergys, Gurgaon tells us Microsoft EPS (Enterprise Server Technologies Support) is one of its extremely technical Processes.  By all accounts, this Microsoft Process at Convergys has some of the best technical skills in the organization.  Every person working in the Process is expected to have good knowledge of Microsoft products including its operating systems, applications,  Microsoft Services, Web Servers, Enterprise servers etc.  Every time Microsoft launches a new product and/or update, these techies at Convergys burn the midnight oil to master that piece of software.

How good are the skill sets of everyone in this team? There is such a high expectation of good technical skills to provide good services to Microsoft users that each Convergys techie in the team is expected to prepare on a chosen topic and sit a practical test every month and score a minimum 90 percent in the exam.  If any employee fails the exams for 3 consecutive months, he is asked to leave.

In the first week of September, 2010, AJ* from the Microsoft EPS Process team at Convergys was asked to leave as he had flunked the last 3 monthly exams.

Apparently, this team has such a high skill set that less than half a dozen techies fail in the exam every year.

*AJ – At the request of our Tipster we are suppressing the techie’s full name.

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