Agents are prisoners
By Techgirl

Do you feel that your BPO is like a jail?  And your Team Leader is like a Prison Guard and your Operations Manager like a Jail Warden?  Everyone is scared of the Prison Guards and Jail Wardens. Once the gates are locked you cannot get out till your sentence is over.  Food timings and cigarette breaks are rationed.  Most of your colleagues dress the same (very fashionably in some BPOs).  In your free time you huddle with your colleagues working out the best way to escape from the boring grind of regimented life. No conjugal visits are allowed.  And you work for only US 50 cents an hour!

That’s because you are in Jail and are saving the US Government millions of dollars working for only 50 cents an hour in Call Centres.  US media organization Msnbc published the story titled ‘Inside the secret industry of inmate-staffed call centers’

“
When you call a company or government agency for help, there's a good chance the person on the other end of the line is a prison inmate.

The federal government calls it "the best-kept secret in outsourcing" — providing inmates to staff call centers and other services in both the private and public sectors.

The U.S. government, through a 75-year-old program called Federal Prison Industries, makes about $750 million a year providing prison labor, federal records show.

The Justice Department and the U.S. Bureau of Prisons don't break down which companies they do business with. But Unicor said inmates provide private call center service, including data review and sales lead generation, for "some of the top companies in America" under a federal mandate to help companies repatriate jobs they have outsourced overseas.
“

But you live in fear that you would be Bangalored when the New York State Prison decides to outsource all its work to the Tihar Jail in Delhi, India.

Techgoss note:  Techgirl is a senior Tech journalist who reports on the IT, KPO and KPO Sectors for a leading media house.  In her spare time, she dabbles in satire in her blog techgirltalk.blogspot.com.  Techgirl has been ejected from Twitter for satirizing an Indian Minister.  Her satire blog has links to her Times of India interview detailing her being kicked out of Twitter, and then being invited back.