TP Adobe manager walks out
By Sandhya

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 1,800 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.

Teleperformance supports a number of clients including Adobe, SanDisk, Alliance One, Telus and Microsoft.

Perhaps, one of the best managed and happy workplace at Teleperformance is its Adobe Support Process at Gurgaon. Its highly skilled workers produce great results every month, and in turn, the performers get great monthly incentives.  A Techgoss Tipster tells us that for the month of June as much as Rs. 100,000 was allocated for incentive payments for the Adobe Support Team.  This monthly incentive payment, made over and above the normal salary, depends on a minimum of 95 percent attendance, productivity and Csat.  There are about 300 people in the Adobe Support Team and depending on how well each person did, he/she could take home an extra Rs. 2500 – 3000.

A Tipster tells us how an Assistant Manager at this Adobe Process, Mr. Gupta, who got a better job offer, and so just stopped coming to work.  He did not apply for leave or serve out his resignation period at Adobe because he got a more lucrative offer from iYogi. 

Mr. Gupta was hired as an Assistant Manager at the Adobe Process in Teleperformance in June 2010.  His primary task was to share the workload with another colleague who was burdened with extra work.  Five months later,  without bothering to give one months notice,  Mr. Gupta walked out because of a better job offer.

Mr. Gupta told the Adobe team at TP on Nov 3, 2010,  that he wished to leave without serving his resignation period of one month.  When senior management insisted that no one can be allowed to leave without the contracted due notice period, he walked.  Coincidentally,  his salary had been credit on Nov 3. 

Mr. Gupta has now joined iYogi.

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