Genpact: More Part Timers on board
By Sati

Genpact was India’s first BPO and still continues its market leadership position in India.  Genpact has 41,000 employees and earned revenue of $1.1 Billion in 2009. Genpact started life as a Business Unit of GE, but by January 2005 it became an independent company.  Two years later, it was listed on the NYSE. In 2009, NASSCOM ranked Genpact as the No. 1 BPO company in India.

While Genpact is well known as India’s top BPO, it also does substantial computers systems and tech support for overseas clients.  In that sense, it is a tech company as well.

A Tipster tells Techgoss that Genpact has started hiring part time employees for some of its key banking processes like Wachovia and Westpac.  In the past, Genpact had mainly restricted such part time roles for tenured employees, who for a number of reasons, preferred to work fewer hours.
 
Both Westpac and Wachovia are high profile banking and financial processes which are protected by multiple levels of security.
 
Genpact, like most BPOs, has steady attrition.  This was accelerated last month when they stopped providing Cab and Bus facilities to many employees working in day shifts. All these factors have forced it to ramp up the hiring of part time employees.
 
Part time employees are paid Rs. 5000 - 5500 for 4.30 hr shift.  They are not given incentives and also there is no provision for PF.
 
Almost 12 people resigned from the Wachovia Process last month, and there has been no fresh hiring to fill up those vacant places.
 
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