TP: Techie gets Rs 20K incentive
By Sandhya

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 1,800 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.

Teleperformance supports a number of clients including Adobe, SanDisk, Alliance One, Telus and Microsoft.

Perhaps, one of the best managed and happy workplace at Teleperformance is its Adobe Support Process at Gurgaon. Its highly skilled workers produce great results every month, and in turn, the performers get great monthly incentives.   On Oct 26, 2010, Techgoss had published an exclusive article on new bonuses announced by Adobe USA for its Indian team members who fine tune its Knowledge Base. Adobe’s Knowledge Base is a database which contains articles on the possible issues facing customers while using Adobe software.  Teleperformance (TP) employees are helping Adobe to identity mistakes and update articles in this Knowledge Base.  Every Adobe employee in the world has access to this Knowledge Base.

Under the new incentive scheme, TP employees would be given points on the quality of their suggestions to improve the Knowledge Base.  Every 400 points would be worth Rs. 4000.  And there is no upper limit on the number of points that any employee can accumulate.

A Tipster tells Techgoss that TP / Adobe super techie Deepika Sharma was given Rs. 20,000 plus last week for the most substantial suggestions and input on fine tuning the content of the Knowledge Base (KB).  Among the India based team, Deepika has consistently made the largest contribution to KB articles.

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