Convergys lets go Tipsy Techie
By Bala Shah

Ohio head quartered Convergys is one of the most successful BPO’s in the world. Convergys delivers a broad range of customer solutions which include technology, business analytics and consulting.  It employs a workforce of 74,000 at 125 centers in 60 countries across the globe. It has a huge footprint in India with offices in Bangalore, Gurgaon, Hyd, Mumbai, Thane and Pune.

Software giant Microsoft and Citi are among its many blue chip clients.

A Tipster in Convergys, Gurgaon tells us that Microsoft EPS (Enterprise Server Technologies Support) is one of its extremely technical Processes.  By all accounts, this Microsoft Process at Convergys has some of the best technical skills in the organization.  Every person working in the Process is expected to have good knowledge of Microsoft products including its operating systems, applications,  Microsoft Services, Web Servers, Enterprise servers etc.  Every time Microsoft launches a new product and/or update, these techies at Convergys burn the midnight oil to master that piece of software.

How good are the skill sets of everyone in this team? As reported by Techgoss earlier, each person in this tech team is required to sit a practical test every month.  And if you fail the test 3 times in a row, you have to resign.  Late 2010, Techgoss had exclusively reported on the huge bonuses offered to this tech savvy team

A Tipster tells us that one of the Microsoft EPS tech specialists Subhodeep* working at Convergys, Gurgaon was just a tiny bit tipsy on New Years Eve, Dec 31st, 2010.  Even though Subhodeep has excellent technical skills, this tiny tipsy lapse cost him his job at Convergys.  Convergys has very strict standards of not drinking before joining work.  Subhodeep was ATL (asked to leave) Convergys.

But this story has a happy ending.  Subhodeep was so highly regarded by Convergys client Microsoft that Microsoft offered him a Tech Support job at the Microsoft Offices in Bangalore.

Moral of the story - If you drink and support Microsoft products, chances are higher that you will see the famous Microsoft blue screen of death. Or the Convergys black screen of dismissal.

Subhodeep* - At the request of our Tipster,  Techgoss is not publishing his surname.

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