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Cognizant Vs. TCS
By Techgirl

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, photos, story ideas and even articles. Many of our contributors have full times jobs in IT - ITES, and so prefer using a pseudonym. A Tipster (who has asked us not to publish his name)  wrote in

On May 14, 2012, technology giant Cognizant announced the following

Cognizant Tops KPMG's Client Satisfaction and Recommendation Rankings in the Nordics

Cognizant, a leading provider of information technology, consulting, and business process outsourcing services, announced today that it has topped the customer satisfaction and recommendation rankings in the four-country region (Finland, Norway, Denmark, Sweden) in KPMG's Outsourcing 2012 study of service provider performance in the Nordic region.

While Cognizant topped the general satisfaction ranking with a score of 80 percent (significantly above the average industry satisfaction rate of 68 percent) and client recommendation ranking with a like score of 80 percent (significantly above the average client recommendation rate of 67 percent), notably, all Cognizant clients among those surveyed were satisfied with its services.

Only problem?  TCS has issued the following press release making the same claim to the same KPMG survey

TCS announces that it maintained its #1 position in the Nordic region for the third consecutive year in the annual KPMG Nordic Region Service Provider Performance and Satisfaction study.

Tata Consultancy Services, a global provider of IT services, consulting and business solutions, announced that it maintained its #1 position in the Nordic region for the third consecutive year in the annual KPMG Nordic Region Service Provider Performance and Satisfaction study. In the survey covering CXOs of 340 of the top IT spending companies in the Nordic Region, TCS came out at the top with an overall client satisfaction score of 80%, the highest amongst the 28 service providers evaluated and significantly above the industry average of 68%.

What makes this even more interesting is that KPMG describes its research as a ‘Perception’ study.  Nice disclaimer to make sure it is not 100 percent based on facts.

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Techgoss note:  Techgirl is a senior Tech journalist who reports on the IT, KPO and KPO Sectors for a leading media house.  In her spare time, she dabbles in satire in her blog  Techgirl has been ejected from Twitter for satirizing an Indian Minister.  Her satire blog has links to her Times of India interview detailing her being kicked out of Twitter, and then being invited back.

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