TP sacks chatty techie in training
By Sandhya

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 1,800 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.

Teleperformance supports a number of clients including Adobe, SanDisk, Alliance One, Telus and Microsoft.

Perhaps, one of the best managed and happy workplace at Teleperformance is its Adobe Support Process at Gurgaon. Its highly skilled workers produce great results every month, and in turn, the performers get great monthly incentives.  

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, story ideas and even articles. Many of our contributors have full times jobs in IT-ITES, and so prefer using a pseudonym.  A well informed TP Tipster tells us

“
On Jan 11, 2011,  Teleperformance (TP), Gurgaon sacked a chatty tech trainee. Even as the training class was on, the trainee, Mr. Agarwal ,was using the Adobe Chat functionality to chat with a female colleague in Bangalore.  Apparently,  he even asked for her personal email ID.

Soon after he was sacked,  our big boss Mr. Jeeveshu Ahluwalia who has a reputation of being tough but fair, wrote to all of us

‘
It is really unfortunate to announce that we had to let go one of the Agents from Imaging Queue who was caught chatting with a Bangalore Agent and he was caught while in training.

I would like each one of you to ensure
- No Chats to be initiated or answered with colleagues
- All chats to be monitored and tracked
-  This is an integrity issue and anyone caught will be dealt with severely
‘

Mr. Ahluwalia asked that his message above be cascaded down via Managers and Team Leaders
“

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