Genpact in Quadrant
By Pulkit Sharma
India's No. 1 BPO (which has KPO and IT divisions as well) Genpact employs more than 56000 professionals in 64 delivery centres around the world to look after more than 600 clients.
So, I was not surprised when Genpact announced today that it had been positioned by Gartner, Inc. in the Leaders quadrant in its report, “Magic Quadrant for Finance and Accounting BPO,” authored by Cathy Tornbohm.
Gartner positioned Genpact in the Leaders quadrant based on the evaluation criteria of ability to execute and completeness of vision. As described in the report, “Against this backdrop of a highly competitive market, providers are being influenced to try to differentiate their offerings by using process enhancement technologies and services (PETS), offering benchmarking services, process methodologies and new delivery locations, and adding consulting skills to the BPO offering.”
“We are honored to be positioned in Gartner’s Magic Quadrant, as we believe it validates Genpact’s continuous investment in our Smart Enterprise Processes (SEPSM) framework for business process effectiveness, operational delivery capabilities and skilled talent which has enabled us to create and deliver the right solution of smarter processes, smarter analytics and smarter technologies for our clients,” said Shantanu Ghosh, senior vice president, Practices, Solutions and Transitions, Genpact. “We have also further strengthened our F&A offerings with industry domain expertise to help our clients drive more significant business outcomes from their core F&A processes.”
Techgoss note: Even as Gartner was praising Genpact, it added the following statement to cover itself: “Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.”