Infosys in Quadrant
By Pulkit Sharma
India's No. 1 BPO (which has KPO and IT divisions as well) Genpact employs more than 56000 professionals in 64 delivery centres around the world to look after more than 600 clients. On June 8, Genpact announced that it had been positioned by Gartner, Inc. in the Leaders quadrant in its report, “Magic Quadrant for Finance and Accounting BPO,” authored by Cathy Tornbohm.
On June 13, Infosys BPO announced that it had also been positioned by Gartner in the 'Leaders Quadrant' of the Magic Quadrant for Comprehensive Finance and Accounting BPO, Global. According to the research firm's report, "Leaders are performing well today, both with a clear vision of market direction and by actively building competencies to sustain their Leaders position in the market. The comprehensive F&A BPO players in this quadrant generally share superior market understanding, have a global client base, an extensive network of well-distributed and highly populated global delivery centers catering for multiple languages, a good balance of transactional and high-end F&A delivery, and innovative well communicated and marketed sales offerings."
Infosys BPO's F&A unit has been active since 2004 and operates from more than 11 centers in more than 7 countries such as India, China, the Philippines, the Czech Republic, Poland, Mexico and Brazil. The company employs approximately 7,000 FTEs in F&A BPO
Techgoss note: Even as Gartner was praising Genpact and Infosys, it added the following statement to cover itself: “Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.”