Genpact 5yr Deal
By Ria Sharma

India's No. 1 BPO (which has KPO and IT divisions as well) Genpact employs more than 56000 professionals in 64 delivery centres around the world to look after more than 600 clients. 

Genpact has announced that it has been awarded a five-year contract extension with Momentive Performance Materials for order-to-cash (OTC) and collections services. In addition, Momentive Speciality Chemicals has engaged Genpact in a new five-year deal to manage its order management services.

Under the terms of the agreements, Genpact will provide its business process management expertise in order management and collections for both of Momentive’s key divisions in Europe. Genpact is currently engaged in transitioning the order management activities from Rotterdam to Bucharest for the Momentive Specialty Chemicals division of the company.  The new Momentive was formed in October 2010 through the combination of the parent holding companies of Momentive Performance Materials Inc. and Hexion Specialty Chemicals Inc. (now known as Momentive Specialty Chemicals Inc.).  Momentive has more than 100 manufacturing facilities and over 10,000 associates serving 20,000 customers around the world.

Since 2006, Genpact has provided extensive services to the global specialty chemicals and materials leader to increase the effectiveness of its OTC, collections, complaints management, deductions, cash applications and customer service operations primarily out of Genpact’s European operations.  Throughout the duration of this expanding partnership, Genpact has also provided additional value to Momentive including the development of an Information Center to better handle customer inquiries and requests.  Genpact also applies its analytics expertise for Momentive’s distribution team by developing dashboards and analysis, efficiently distributing samples, and providing marketing resources.

“Genpact is excited to expand the scope of our services to Momentive, as it reflects our track record of delivering outstanding business process management services to a global chemical leader,” said Patrick Cogny, senior vice president and business leader, Infrastructure, Manufacturing and Services, Genpact.  “Momentive is one of Genpact’s first clients served out of our Bucharest delivery center, so we have evolved as Momentive has continued to grow into an even stronger company.  We look forward to optimizing the OTC and collections processes for all of Momentive’s divisions that will result in greater business outcomes.”