TP Top Performer can eat on floor
By Sandhya

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 2058 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.

Teleperformance supports a number of clients including Adobe, SanDisk, Alliance One, Telus and Microsoft.

Perhaps, one of the best managed and happy workplace at Teleperformance is its Adobe Support Process at Gurgaon. Its highly skilled workers produce great results every month, and in turn, the performers get great monthly incentives.  

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, story ideas and even articles. Many of our contributors have full times jobs in IT-ITES, and so prefer using a pseudonym.  A well informed TP Tipster tells us

“
The Adobe team at Teleperformance, Gurgaon handed out awards and other forms of recognition to its top performers on April 29, 2011.

The top 2 awards given out were 1) Top Performer of the Month prize based on Customer Satisfaction scores, Average Handling Time and Quality Scores   2) Customer Satisfaction Century Score Prize based on whoever has achieved the CSAT survey count of 100.

Our popular colleague, Mohit Junega, won the award for the Top Performer.  He got a cash prize of Rs. 3125.  Apart from the cash award, the Adobe policy of not being allowed to bring food on the floor will no longer apply to him.  Mohit can have snacks and cold drinks on the floor.

Nishant Kumar was awarded the other prize for having a perfect 100 CSAT.  He also gets prize money of Rs 3125

Both Mohit and Nishant will also  have dinner with the CEO of the organization.

(Photo is of Vice President MV Prasanth and Top Performer Mohit Juneja)
“                      

Know more?  Send us a detailed Tip

(Tipsters, Big thank you for all your tips and photos. Do you have a story to tell? If you need to speak to us in confidence or write for us, email us at techgoss[at]hotmail. Or use the Anonymous Tip form at the top of our website. Anonymity guaranteed. We pay Rs. 700 – Rs. 1000 for 100 – 200 word snippets. Unfortunately, we cannot use any tips which are not backed up by enough facts)