TCS BPO:  Client exit leads to attrition
By Vijayashiv

The BPO Division of TCS is a smaller entity and seen as a neglected cousin within the entire TCS Fold, in comparison with the consulting and IT Services Domain. It has been operating out of three centers (Mumbai-Vikhroli, Chennai-Velachery and Bangalore-ITL Park) with its primary focus on Non-Voice Based Services. The TCS-BPO’s Voice Vertical  Team which accounts for less than 30% of the entire project port-folio got a shot in the arm when a major Home Furnishing Retailer based out of Austin decided to outsource its IT Helpdesk functions to it in July 2006.
 
But, the relationship was short-lived and the Client decided to wind up all the transitioned operations out of the Chennai & Mumbai Delivery Centers ( a 200+ Team was working on this account) within one year (May 2007)  of the Project commencement date, largely due to the poor program handling and unacceptable billing decisions of TCS.

One of the Chennai Manager of this process, used to run this campaign like a personal fiefdom,  which resulted in poor employee morale (which showed up in the pathetic C-SAT’s) .

Most of the callers who were part of this ill-fated team are now struggling to get placed within the rest of the TCS Projects (many of them have been forced to take up lesser roles to their designations) and this has resulted in major attrition levels. The HR Executives are placing a few chosen ones in other projects,  but the bottom line is that there are not enough jobs for everyone.

Last heard that the Manager  was being sent to head the TCS BPO Unit in Hungary, after his “successful- stint” with Chennai BPO.  Promotions, demotions or a sideway move?