TP: Sacked for saying shift over
By Sandhya

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 2058 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.

Teleperformance supports a number of clients including Adobe, SanDisk, Alliance One, Telus and Microsoft.

Perhaps, one of the best managed and happy workplace at Teleperformance is its Adobe Support Process at Gurgaon. Its highly skilled workers produce great results every month, and in turn, the performers get great monthly incentives.  

Regular readers of Techgoss are well aware that a large number of our articles are crowd sourced.  People send in tips, story ideas and even articles. Many of our contributors have full times jobs in IT-ITES, and so prefer using a pseudonym.  A well informed TP Tipster tells us

“
On March 17, 2011 we lost a Tech Support Adviser, Tin* from the Adobe Support Process at Teleperformance, Gurgaon.  The USA shift is between 5:30 pm to 7:30 am India time.  An average shift is about 9.5 hours long.

Adobe monitors our call quality and they overheard Tin* say: “Sir, you have to call back as my shift is over". 

Adobe sacked her for violating their high standards on how to speak to their clients.

Should she have been given a stern warning / final warning rather than be sacked?
“

Tin* - Techgoss had her full name and other details but is withholding these details at our Tipster’s request.

(Tipsters, Big thank you for all your tips and photos. Do you have a story to tell? If you need to speak to us in confidence or write for us, email us at techgoss[at]hotmail. Or use the Anonymous Tip form at the top of our website. Anonymity guaranteed. We pay Rs. 700 – Rs. 1000 for 100 – 200 word snippets. Unfortunately, we cannot use any tips which are not backed up by enough facts)