IBM: Daksh Is Still Not Family
Techgoss article ‘IBM Global Services to IBM Daksh, India – HR Plays God’ by IBMinsider was very popular with our readers. It rated as the most popular story on our website, and lots of people mailed in with comments. The following is a typical response.
I read your story ‘IBM Global Services to IBM Daksh’ run on May 13th, 2006. Believe me, every word of it is very true, and it is sad that things have not changed even after 2 years of integration. I quit IBM Daksh few months ago and when I read this article I was convinced that it was a good move. When I look back I still cannot understand if it was IBM acquiring Daksh, or vice versa.
Most things have been covered in your article except 2 things. Let me enumerate them for the sake of your readers.
IBM always had common people practices based on the geographies, be it reimbursement policy or corporate card policy or foreign travel policy or email policy. I believe the same applied to IBM BTO before the merger with Daksh. Soon after the integration, IBM deviated from the policies and is depriving all it employees either IGSI or Daksh from having basic features to people related policies. The current practices are very unfriendly. For instance, an employee at a Senior Manager level is not allowed a corporate card, the IGSI cousin of his is. Now uniform policies have been laid down, But IBM Daksh have to take a little more, they do not even have an email id that ends with ibm.com. There is a huge identity crisis.
Secondly, the whole of IBM enjoys state of the art facilities with most modern equipment and infrastructure. IBM Daksh facility in Bangalore called the PTP is certainly a huge deviation from the general rule. We are not talking about luxuries here, just basic things like the toilets, canteen, parking, staircase, doors, carpets etc; all of them below the standards of any common workplace. The place does not even qualify to be an office that runs 24X7 by any standards. I am told that carpets are still same; the broken tile on the floor of the lift is still not fixed. As per their employees PTP stands for Pathetic, Traumatic and Pitiable.
I am very happy to be out of the mess. But I will say one thing, there is no one who owns this place. The IBMers in US think it is a tier 2 service centre, The IBM India management thinks it is Daksh management. Daksh thinks, that IBM is a huge outfit, some one is going to fix is someday.
The Sun never sets on the IBM family and god forbids, it should never see the setting sun. Many a family live on opportunities provided by IBM. But one must always realize the huge corporations are made up of people and if people remain unhappy for long, it is a bad sign for IBM.