Aegis BPO, in its quest to becoming a half a billion dollar company, is on an acquisition spree.  Aegis has more than 30 thousand employees in 31 offices around the world.  Till last month, it was telling Indian media that it plans to add 1,000 employees a month. And will have a healthy double digit growth this year.  More...

MOTPL, one of the oldest names in domestic BPO, has taken a strong step and released its 200 seats business with Telecom major Airtel. The BPO has handled customer support business for long with Airtel.  MOTPL were forced into this decision as the account had ceased to be profitable. Looks like the consolidation for SME BPOs in Indian domestic business has gained pace. More...

In yet another incident of robbers abducting MNC executives and withdrawing money from the bank ATM booths at gunpoint using their cards, four armed goons this time targeted an executive of world's largest provider of multi-service HR business process outsourcing (BPO) company Hewitt Associates in Gurgaon. Hewitt Associates has more than 3000 clients worldwide. More...

Kerala once watched from the galleries when Cyberabad and the Silicon Valley of India in its neighborhood overtook everyone as dominant tech centres. No longer so! Kerala is a hot destination of IT services now. The capital city of Thiruvananthapuram and the metro-city of Kochi have huge technology parks with almost all prominent IT companies making a beeline to Kerala. More...

Symbols of undying love are rare!  Remember Eric Segal’s Love Story? Or maybe looking nearer home how about the Taj Mahal?  Well, when a techie decides to reveal his undying love for a girl, it an even more singular event. Yes, a techie who is a Project Lead in Infosys, Chandigarh has turned his real life story into a novel, in a process of catharsis of his emotions. More...

The Mumbai terror strikes which killed more than 160 people, including security personnel, have shaken the BPO industry.  Many organisations have now decided to beef us security for their offices in National Capital Region (NCR) including Gurgaon. Some BPOs such as Sparsh have decided to hire armed guards for the first time ever to protect their Agents and offices. More...

After a month long intensive probe into sleaze charges, including sexual harassment, leveled by a group of male agents of Sparsh BPO against their HR manager, the company investigators have cleared both the factions for now. During this period, senior officials of the BPO closely studied historical CCTV footage to check if there was any inappropriate behavior. More...

Kanchan*, an employee with Gurgaon-based American Express, is now a traumatized person and feeling deceived at the hands of her friend Dhiraj* who went missing just 48 hours before the duo were to get married on Sunday. Dhiraj worked with Genpact and lived in a rented apartment in DLF City.  Police, between battling terrorists and cyber criminals, are assisting the bride. More...

American organization ChangeWave harnesses the views of its research network of 20,000 highly qualified business, technology, and medical professionals to predict what the tech markets will be like in the near future. Its members represent a broad cross section of vertical markets such as software, telecom, healthcare, energy and semiconductors. More...

Operations in two BPO companies in Central Plaza Mall in Gurgaon, North India have come to a standstill and their employees have been sent on compulsory leave for over a week as the local authorities have disconnected power supply to this mall on the pretext of non-compliance of environmental norms. One of the worst affected is the respected Flight Catchers. More...