Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 1,800 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets. More...

Over the last 12 months, Techgoss had published a series of exclusive reports giving details of all that was happening inside the BPO, KPO and IT divisions of one of India’s most successful IT-ITES companies Syntel.  One report showed how that in the recent past Syntel BPO was overly reliant on couple of key clients. Also, reported were the exits of the CEO and key HR people. More...

About 40 websites from Kerala, mostly Government sites, have been hacked in the last six weeks with as many as 17 being hacked on a single day earlier this week. While most of these are sites with .gov extension, .com sites with Kerala in the domain name have also being targeted. Most of these Government websites were subject to frontpage defacement with minimal damage to data. More...

It is a great idea and its first meet up has been a huge success. Gadgetize is the first of its kind platform which brings together Gadget enthusiasts and Gadget companies together to exchange ideas and offer practical opportunities to everyone to get hands on experience with the latest gizmos. The first Gadgetize was held on Dec 18, 2010 at a Café Coffee shop in Bangalore. More...

Tech giant IBM had revenue of $24 Billion in the last quarter. Its offices in India are doing particularly well.  According to NASSCOM, IBM’s BPO arm Daksh has consistently been among the Top 10 BPO Exporters in the last few years.  In Nov, 2010, NASSCOM gave its Excellence in Gender Inclusivity Award for best BPO to IBM Daksh even as IBM India won it in the IT firm’s category. More...

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 1,800 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets. More...

Over the last 12 months, Techgoss had published a series of exclusive reports giving details of all that was happening inside the BPO, KPO and IT divisions of one of India’s most successful IT-ITES companies Syntel.  One report showed how that in the recent past Syntel BPO was overly reliant on couple of key clients. Also, reported were the exits of the CEO and key HR people. More...

On Aug 15, 2010, hackers took over the website of high profile Indian businessman, politician and IPL team owner, Vijay Mallya.  The hackers posted pro Pakistani messages and signed off as Pakistan Cyber Army.  At least half a dozen national Indian media interviewed Vijay Mallya about his site being hacked. Techgoss spoke to all the key players to work out what really happened. More...

Genpact was India’s first BPO and still continues its market leadership position in India.  Genpact has 41,000 employees and earned revenue of $1.1 Billion in 2009. Genpact started life as a Business Unit of GE, but by January 2005 it became an independent company.  Two years later, it was listed on the NYSE. In 2009, NASSCOM ranked Genpact as the No. 1 BPO company in India. More...

Over the last 12 months, Techgoss had published a series of exclusive reports giving details of all that was happening inside the BPO, KPO and IT divisions of one of India’s most successful IT-ITES companies Syntel.  One report showed how that in the recent past Syntel BPO was overly reliant on couple of key clients. Also, reported were the exits of the CEO and key HR people. More...