Genpact is the largest and most successful BPO in India. Genpact is credited with laying the foundation of the booming BPO sector in the sub-continent.  It has more than 36000 employees operating in 12 countries. Genpact founder and current President and CEO Pramod Bhasin is widely credited for being the biggest reason for its success. More...

JPMorgan Chase (JPMC) bank has been the poster child of all banks as emerging relatively unscathed from the crisis. Similarly, their captive in Mumbai has been well regarded in the market for paying excellent remuneration and employee benefits. But JPMC is succumbing to the market pressures and adopting unheard of measures to reduce costs in recent times. More...

NASSCOM released an audit report of our booming IT/BPO sector last week. Despite the recession, NASSCOM announced the sector reached USD 58.8 billion in FY08-09 up from USD 52 billion in FY07-08. Export revenues for the Indian IT-BPO industry recorded growth of 16.3 percent and clocked revenues of USD 46.3 billion in FY08-09 up from USD 40.4 billion in FY07-08. More...

Late 2008,  the highly regarded Black Book of Outsourcing published by the Brown-Wilson Group rated Syntel Inc as the top-rated BPO provider to the health insurance industry.  But Syntel insiders tell techgoss that employee morale is at an all-time low within the BPO as the next few months will determine whether its main client renews their contract. More...

Genpact is the largest and most successful BPO in India. Genpact is credited with laying the foundation of the booming BPO sector in the sub-continent.  It has more than 36000 employees operating in 12 countries. Techgoss had exclusively learnt that the location for this year’s edition of the Platinum Awards at Genpact has run into bit of a rough weather. More...

The highly regarded Airtel GM Ashish Luthra and his wife Nandita - a corporate lawyer with Microsoft - had the shock of their life on July 27 when they woke up to discover that their entire ground floor has been ransacked by burglars in Gurgaon. An audit showed that they had lost 1 laptop, 2 Tag Heuer watches, 2 Mont Blanc pens, wine bottles and some cash. More...

The US had set up the H-1B visa program to hire on a short term basis highly skilled workers not available in America.  The ground reality is that some tech firms have used every loophole in the H-1B system to bring in low cost workers.  The ongoing misuse of the visas is an open secret. Now an anti H1B and anti Indian site has banned Indians from posting comments. More...

ChaCha.com describes itself as a ‘Human powered search engine’.  While the market is not sure if it will succeed, ChaCha investors are sufficiently impressed to pump in more than $60 Million. Any American can call/text any question to ChaCha and its staff will answer via a text message. ChaCha has a youngish audience with many in their teens.  More...

Aegis is one of the leading BPO’s in India and part of the $40 Billion Essar Group Aegis has more than 30 thousand employee’s world wide. After the recent loss of a number of respected HR managers, there is increased friction in the company. Recently, dozens of trainees of Aegis BPO stoned its building in Infocity just off the Gurgaon Expressway. More...

Pramod Bhasin, President and CEO of Genpact, is going the Narayana Murthy way. In recent times, the Genpact top brass have been reshuffled to reflect his choices and succession planning going forward. In February, Tiger Tyagarajan, the erstwhile Executive VP and Head of Sales, Marketing & Business Development, and the Americas Operations, took over as the COO. More...