Perfecto Arturo Dillera, a popular senior call center manager in the Philippines missed the chance of his lifetime to become a huge celebrity after his elimination from the popular TV contest, Asia’s Biggest Loser. After a very successful run in North America, the producers of The Biggest Loser contest had decided to bring this show to Asia. More...

London-based Association of Professional Staffing Companies (APSCo) was created on January 1, 2009 following the decision of the Association of Technology Staffing Companies (ATSCo) to admit members from other professional staffing sectors outside IT and engineering. Members of APSCo have an annual turnover of 6 Billion pounds. More...

It is well-known around the call center circles in the Philippines that getting hired for bank call centers involve detailed probity tests. They do stringent background checks and recently have been checking credit history as well. At least two bank BPO’s will reject agents who have bad personal credit histories. More...

BPO Stream Global Services is targeting revenues of $1 billion by Dec, 2010.  It currently has BPO’s in USA, Europe, Philippines, India, Latin America, Mid East and Africa. But many Stream Global Services Agents in the Philippines are upset and crying foul over management’s broken promise of giving them bonuses this December. More...

Vikram Buddhi, an IIT Mumbai alumnus and a PhD student at Purdue University has been in a Chicago jail for 3.5 years now, and his crime? He allegedly posted a message on a Yahoo board in 2005 ostensibly threatening to kill President Bush, First Lady Laura Bush, Vice-president Dick Cheney and top Republican leaders. More...

Full-time techie by day and comedian by night, Samson Koletkar, is often described as the ‘Indian Seinfield’.  An Indian Jewish comedian, he is greatly sought after by the affluent Indian community in USA and has recently performed at TIE CON, ITPIO and many other established tech forums. Born in Mumbai, he now calls USA home. More...

November 24, 2009 was a historical day for all call center and BPO agents in Philippines as their very own political party was finally launched in full glare of the national media. The Association of Call Center and BPO Agents of the Philippines, the very first BPO employee political party in the world was launched. More...

Accenture is a global management consulting, tech services and outsourcing company. Accenture has 185000 employees and clients in 120 countries. It had revenue of $24 Billion in 2008. Like IBM, it has outsourced many services to India and Philippines. Some managers in Philippines are being paid million rupee annual salaries. More...

I’m surprised with the negative feedback I get from Infosys Philippines employees. While the rest of Indian BPO’s in the Philippines generously offer huge salaries, Infosys has become a poster child of cheapness. When Indian giants like GENPACT and IBM-Daksh were first establishing themselves in Philippines, they offered record compensation. More...

The corporate jungle is ruthless and unforgiving by nature. A single slip is enough to hamper the growth of even the most respected executive. That's probably what curtailed Head of Infosys BPO, Amitabh Chaudhry's, well deserved ambition to occupy the top seat in Infosys Technologies.  Amitabh has just resigned. More...