Lawyer in cyber-world turning to investigating crime and a techie at that! Powerful blend of crime solving skills this, and Pattathil Dhanya Menon is the stuff combining Sherlock Homes, Hercule Poirot, Miss Marple and Perry Mason with a computer science degree. Dhanya’s credentials are impressive. Techgoss met her and here is our conversation. More...

On Sept 22, Techgoss had exclusively reported on how a senior Business Consultant Mr. Das had sent an email to the Technopark CEO in which he threatened to use the “the four pillars of the constitution to make an enquiry on my resignation and the unlawful activities by Technopark authorities.”  Technopark is a key tech hub in India. More...

Highly-prized managers in the Philippines BPO industry have been surprised to find each other in the same WNS company fold in recent months. Lured by WNS Philippines irresistible job offers, they now find themselves working with each other for humungous salaries. WNS Global has 21000 employees and had revenue of $386 million last year. More...

Team managers at Genpact Philippines face a glass-ceiling for the past few months especially those who already get the top rates of their levels. Although 1st level managers are provided with perks like exclusive assistants to handle 1 or more teams of agents and generous 6-sigma trainings on a regular basis, there is heart burn about current salary restrictions. More...

US and UK head quartered GlobeOp Financial Services is a leading, independent financial technology company providing specialized financial advice as well as BPO services to its clients. It has 1200 employees in 3 continents and says it has $100 billion in assets under administration. GlobeOp sources tell Techgoss that it keen on selling off its Mumbai-based BPO. More...

Philippines, like India, has a booming multi billion dollar BPO sector. And like India, some politicians are using it to score points. Now, an anonymous call center blogger in the Philippines has sparked a lively online debate which pits her and her followers against a young Philippine Congressman and his supporters. More...

Farahad Zama is a UK settled IIT trained super techie whose debut novel ‘A Marriage Bureau for Rich People’ was a best-seller across the world and went on to be translated into several languages. Techgoss had interviewed Farahad last year. Popular demand on a follow-up has brought Zama back with a sequel to it. The book is already out in UK More...

The dreaded H1N1 virus (also known as Swine Flu) has claimed its first victim in Technopark, Trivandrum. In a very unfortunate event, a young software engineer working in UST Global succumbed to the H1N1 virus infection on Oct 27. The 24 year old techie was undergoing treatment at the Medical College Hospital in Trivandrum for last ten days. More...

As some call centers here in the Philippines face a dilemma of losing business, a number of their competitors have also been desperate in filling out open positions for their existing contracts. Huge bonus gimmicks are published online and in the Sunday jobs ads to attract the most number of applicants. Recently, Teletech announced more cash and gifts to lure Agents. More...

The Sykes call centers in the Philippines have been one of the most admired employers in the outsourcing industry. With claims of being the pioneer among its peers, Sykes established here in the country in 1997 even before the call center boom in the early part of this decade. Simply put, the name Sykes is highly regarded and is a great asset on the resume of any Agent. More...