BPO Sparsh is a subsidiary of Intelenet Global Services and operates in the Indian market.  Sparsh has 16,000 employees in 20 BPOs across 9 locations in India. On April 9, 2010, Techgoss had exclusively reported on how Indian telecom major Aircel had withdrawn its call centre services being done by Sparsh.  Aircel switched from Sparsh to Mumbai head quartered Spanco BPO. More...

Genpact was India’s first BPO and still continues its market leadership position in India.  Genpact has 41,000 employees and earned revenue of $1.1 Billion in 2009. Genpact started life as a Business Unit of GE, but by January 2005 it became an independent company.  Two years later, it was listed on the NYSE. In 2009, NASSCOM ranked Genpact as the No. 1 BPO company in India. More...

Teleperformance is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 1,800 million pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets. More...

Over the last ten months, Techgoss had published a series of exclusive reports giving details of all that was happening inside the BPO, KPO and IT divisions of one of India’s most successful IT-ITES companies Syntel.  One report showed how that in the recent past Syntel BPO was overly reliant on couple of key clients. Also, reported were the exits of the CEO and key HR people. More...

Over the last ten months, Techgoss had published a series of exclusive reports giving details of all that was happening inside the BPO, KPO and IT divisions of Syntel.  One report showed how that in the recent past Syntel BPO was overly reliant on couple of key clients.  Techgoss had also reported on the exit of the CEO and senior HR people as well as recent salary hikes. More...

Teleperformance is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 1,800 million pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets. More...

USA-based  Salman Khan graduated from Harvard Business School and has had successful stints as a Technical Architect at Scient and as a Senior Product Manager at software giant Oracle.  He has also held key roles in the VC sector. Salman is also an internet phenomenon having launched the online Khan Academy which is a not for profit online NGO that provides free education. More...

Genpact was India’s first BPO and still continues its market leadership position in India.  Genpact has 41,000 employees and earned revenue of $1.1 Billion in 2009. Genpact started life as a Business Unit of GE, but by January 2005 it became an independent company.  Two years later, it was listed on the NYSE. In 2009, NASSCOM ranked Genpact as the No. 1 BPO company in India. More...

Only July 17, Techgoss had reported on the sudden shutdown of WordPress blogging platform Blogetery.com which was particularly popular in India.  Blogetery hosted more than 73,000 blogs of which many were set up by Indians. According to net traffic monitoring firm Alexa, Blogetery drew as much as 32 percent of its global traffic from India followed by United States and Germany More...

Genpact was India’s first BPO and still continues its market leadership position in India.  Genpact has 41,000 employees and earned revenue of $1.1 Billion in 2009. Genpact started life as a Business Unit of GE, but by January 2005 it became an independent company.  Two years later, it was listed on the NYSE. In 2009,  NASSCOM ranked Genpact as the No. 1 BPO company in India. More...