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BPO/KPO Services
Nurses Call Centre:  Reducing Sick Days In Other Call Centres
By Dj Varma

Does your organization have a problem with too many employees calling in sick too often?  Especially when cricket is on.  Perhaps, you need to try out the latest solution pioneered by Australian company Direct Health Solutions.  How does it work?  If an employee calls in sick, they do not phone their boss,   but ring medical nurses at Direct Health Solutions Call Centre.  The ‘sick’ employee may discuss their medical condition in confidence with the nurse at the call centre. More...

HCL BPO’s Clever Hiring Plan
By Ratna Singh

An agent, Pramod*, couple of days after he was recruited, approached Priya*, a team leader with the Leading HCL BPO (has offices in Chennai and Noida). He wanted to get her approval for 2 days leave since he had to sit for his BBA final year exams. When asked how he was recruited without completing his Graduation, he went on to explain the basis on which he was offered the job. More...

NASSCOM  Summit:  Call Centre Business Stopped Dead In Tracks

NASSCOM held an ITES-BPO Strategy Summit in June, 2006 in Bangalore.  One of the most interesting presentations was made by Forrester Research, Vice President, Asia-Pacific, John C. McCarthy More...

Best Call Centre In Australia:  No Outsourcing

ANZ is one of the top 5 companies in Australia, and the number one bank in New Zealand.  It has assets of $293 billion dollars and employs more than 30 thousand people all over the world. More...

Reliance International BPO Closes Down
By Vijayalakshmi S

It was the end of its international BPO operations when Reliance International lost its only inbound process being managed from Reliance BPO in Navi Mumbai. This was the only international process operating in Reliance for the past four years and was serving banking customers in U.S.  By all accounts, it was a very successful operation and the agents and management were looking at even more success within Reliance. More...

COO Ashish Gupta:  First Said KPO.  And It Caught On
By Dj Varma

Ashish is the COO and Country Head (India) at Evalueserve. An IIT graduate, he went on to do an MBA from the Carnegie Mellon University. After a very distinguished career at McKinsey & Co,he ran his own successful business before joining Evalueserve.  Ashish spoke to Techgoss on how and where the acronym KPO was first used.  We put the following questions to him.
More...
I-Flex US Project:   Major Problems Persist
By Raman Verma

I-Flex is one of India’s most successful companies with a large number of very happy clients.But a few projects have been hard work while breaking new ground for the Indian tech industry.  One such team iflex-Equinox, Gurgaon is facing many challenges.   Management is facing client heat to fix the BAT (Borrower's assistance team)  process for US-based OOMC (Option One Mortgage Corp).
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Public Holidays:  Double The Pay For Some
By Simrit

A typical BPO executive works for 5 days, and has two days off (this could be two consecutive days or it could be a Monday and a Friday). They also get a holiday whenever there is one on at the client place. This could mean 4th of July, the last Thursday in November or 25th Dec is off, on the other hand this means that having to work on one or more National holidays is a sure shot possibility. More...

Blog Meet: Professional Blogger Keeps Secrets
By Nidhi Dewan

The BlogCamp at Chennai on Sep 9-10 was a revelation of sorts. Bloggers in India take their blogging seriously. Before I am crucified for that statement, let me say that I did not doubt that before I attended the unconference as I had realized what they could come to mean in our instant, digitally powered times. As a platform for freedom of expression, as consumer generated media, as varied genre of literature, as a powerful means of citizen journalism. As a symbol of our own coming of age. But yes, reinforcement of the belief came at the unconference, which was India’s first. More...

BPO :  How Much Are Employees Really Paid ?
By Simrit


“The BPO is the place to be in”, is the phrase of the decade, but only those who work for them know the true essence of working in a place where Dollars don’t flow like the river and incentives don’t mount like The Himalayas. One needs to really work hard or rather slog it out to enjoy their pay at the end of the month, and many a times the hours worked and the work pressure makes one think and wonder if this is what they really want out of life.
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