Sparsh is the domestic subsidiary of Intelenet Global Services.  It offers state of the art solutions to Vertical Industries to meet their voice and BPO needs.  In 2008, Sparsh had 5200 seats operating 24 by 7, and was telling investors that it had the potential to scale up to 20,000 seats by 2009.  But it has lost a number of key clients in the last year. More...

Even as India mastered the software of soulless computer systems, it remains a deeply spiritual place. For Indians hooked to horoscopes, Bejan Daruwalla and his GaneshaSpeaks website are familiar names ‘consistently delivering an accurate, reliable and trustworthy service’ in the field of astrology, career advice, marriage, business and personal matters. More...

Every day, thousands of frustrated Indian consumers search Google and Yahoo looking for sites where they can bring their grievances to the attention of the concerned business and the Indian Govt.  One name that keeps cropping up is the Indian Consumer Complaints Forum. Typically, complaints would be about Airtel, BSNL, Nigerian scams and the like. More...

Orkut is India’s No.1 social network. And Tata Consultancy Services (TCS) is the biggest and most successful Indian tech company. Google recently released a list of Orkut's top 10 communities in India based on an anonymous and aggregated study of the behaviour of Indian users. The TCS 2009 Batch community is at No 5 in the Orkut list. More...

On Sept 11,  Finland-based mobile phone giant Nokia announced that it was buying California-based social networking site Plum Ventures.  Plum is small and has only 10 employees.  Plum allows its members to set up their own social networking sites e.g a family, a sporting club or even a school can set up their own networking site using Plum technology. More...

Late 2008, the Indian Parliament passed the Information Technology Act amendment bill 2008.  The President had given her assent to the Act on Feb 5, and it only needed a formal ‘Notification’ to be implemented as law. This Amendment Bill passed in 08 had been devised to cater for modern crimes like Cyber Terrorism, Cyber stalking, Cyber bulling, Phishing and the like. More...

Late 2008,  the highly regarded Black Book of Outsourcing published by the Brown-Wilson Group rated Syntel Inc as the top-rated BPO provider to the health insurance industry.  But Syntel insiders tell techgoss that employee morale is at an all-time low within the BPO as the next few months will determine whether its main client renews their contract. More...

Sparsh is the domestic subsidiary of Intelenet Global Services.  It offers state of the art solutions to Vertical Industries to meet their voice and BPO needs.  In 2008, Sparsh had 5200 seats operating 24 by 7, and was telling investors that it had the potential to scale up to 20,000 seats by 2009.  But it has lost a number of key clients in the last year. More...

Santhosh Min B is a crusader for democracy in the BPO and IT sectors. And his crusade has cost him his job, which doesn’t leave him defeated, but he continues to campaign against forces hampering the democratic process in India. Santhosh, who worked as a claims analyst at the BPO, WNS, had been in the news recently for a couple of interesting reasons. More...

Gurgaon is the most important tech hub in North India. Every major tech company including Google, Microsoft, Oracle, Infosys and others have offices in Gurgaon. India’s leading BPO Genpact has its HQ there. Gurgaon is not only frequented by the corporate honchos from India and abroad but also by the Bollywood stars and big wigs from political families. More...