In May,  Techgoss did a story  titled ‘Genpact Vs Global Vantedge: Salary Increases’ on how Genpact was losing staff to Global Vantedge due to the higher salaries it offered.  A number of readers wrote in saying that Global Vantedge was far from perfect.  They listed the following issues which detail how Global Vantedge balances out its higher salaries More...

Jyoti had just resigned from one of the well-known BPOs in the Western Suburbs of Mumbai and was waiting for her full & final settlement (F&F). She had a train to catch day after tomorrow, as she was an out-station employee. Till now, the F&F formalities were not completed. Naturally, she was very tense. She wanted the formalities to be completed before she left for Indore.  She decided to call her Team Leader,  who was around 28yrs of age and a full-time employee in the company, to see if he could facilitate her dues. She explained the situation and politely requested his assistance. But she was in for a rude shock. The Team Leader asked for a sexual favour in lieu of this so-called help. More...

The performance assessment cycle is something all employees look forward to, every year in every industry. In the BPO industry, it’s the busiest time for the managers as they have a deadline before which all the forms need to be uploaded ,one-on-ones with every employee need to be conducted, coordinate with HR for the promotion papers, so on and so forth. More...

For most IT/ITeS employees who generally sit through induction sessions where company bosses rattle on how much Indians are  finding parity with  US & UK companies (after all our pay packets are conversions of paltry dollars or euros), here’s a flip side. More...

GTC Telecom based in Costa Mesa, California has outsourced it Spanish language support services to its subsidiary Prefexa Solutions Ltd in Gurgaon, India. More...

The CM of Bengal, Mr. Budhadeb Bhattacharjee, is on a roll to make West Bengal (beginning with Calcutta) as the next IT destination of India. In his sincere efforts he has already been successful in roping in some of the big names in the industry. More...