The IBM Daksh BPO has grown to 25 delivery centers in India and the Philippines in the last 10 years.  Daksh has a work force of 30,000 who look after tens of blue chip clients. On its website, IBM Daksh says it is moving up in the value chain and sees itself as a BTO (Business Transformation Outsourcing) rather than a BPO. Like all BPOs, it spends a lot on transportation. More...

The Electronic Frontier Foundation (EFF) in USA is the leading civil rights organization to protect its citizens when their freedoms in the networked world come under attack. Founded in 1990, the highly regarded EFF has championed the public interest in every critical battle affecting digital rights. EFF is a donor-funded nonprofit and like Greenpeace values its independence. More...

This year the Indian IT, BPO and KPO sectors will earn revenue of $60 Billion mainly from clients in USA and Europe.  Even as many Americans are hurting due to their jobs being moved offshore, Indian companies are laughing all the way to the bank.  Now American media and entertainment giant NBC Universal will be broadcasting a comedy ‘Outsourced’ to its American audience. More...

Washington-based International Intellectual Property Alliance (IIPA), founded in 1984, is a private sector coalition set up to protect the copyrights of US-based organizations. The IIPA coalition has seven member associations including the Business Software Alliance (BSA).  The BSA members include tech giants like Adobe, Apple, HP, IBM, EMC, Oracle, Microsoft, SAP and others. More...

BPO Sparsh is a subsidiary of Intelenet Global Services and operates in the Indian market.  Sparsh has 16,000 employees in 20 BPOs across 9 locations in India. On April 9, 2010, Techgoss had exclusively reported on how Indian telecom major Aircel had withdrawn its call centre services being done by Sparsh.  Aircel switched from Sparsh to Mumbai head quartered Spanco BPO. More...

BPO Sparsh is a subsidiary of Intelenet Global Services and operates in the Indian market.  Sparsh has 16,000 employees in 20 BPOs across 9 locations in India.  In 2008, Sparsh was ranked No. 1 in the Dataquest Domestic call centre Survey.  As exclusively reported by Techgoss, Sparsh has lost a number of processes recently, including Indian telecom major Aircel. More...

Wikipedia is one of the top 10 websites accessed by Indians. And it is equally popular around the world. Apart from being a rich source of research and educational material,   it can be credited as one of the greatest achievements of idealistic, global volunteer effort. Wikipedia is among the top 5 sites in the world and is read by 325 million visitors every month. More...

Aegis BPO has 39,000 employees based in 42 delivery centers and looking after 135 clients.  Head quartered in Mumbai,  Aegis has call centres in India, Philippines, US, Costa Rica, New Zealand, Sri Lanka, Australia, Kenya and South Africa. Aegis, ranked eighth by NASSCOM among the top BPO exporters in India, is experiencing a growth spurt in a number of its centres. More...

Pune is one IT-ITES hub, which like its counter parts in Bangalore and Hyderabad, has only been growing from strength to strength.  Pune is a highly regarded education hub and so is well placed to feed the increasing demands of the booming BPO industry.  According to HR firm Teamlease, Pune, with a five point raise in recruitment, led all its competitors in the country. More...

Zensar Technologies describes itself as a globally focused software and services company spread across 18 countries. Zensar provides end-to-end services from IT development to Business Process Outsourcing, from consulting to implementation. Currently, Zensar Technologies employs more than 5000 associates, sales and operations staff. It had revenue of Rs 952 Crore last year. More...