Exactly a decade ago, a Belgian born software engineer, Peter Van Geit, landed in Chennai to technically guide a team of young Indian IT professionals. A travel freak and trekking enthusiast, he soon bought himself a Royal Enfield Bullet 500cc bike and toured most of South India in his free time, clocking over 40,000km in the first 2 years. More...

Techgoss has learnt that after a 3 year stint, Sparsh BPO Chief Operating Officer Radhika Balasubramanian will be moving on after her contract expires in March 2009.  Radhika will be replaced by another female executive Gayatri Balaji who is currently the Chief Operating Officer for South India Operations.  Gayatri looks after the Aircel TN and other processes these days. More...

Techgoss had reported earlier that Firstsource Kolkata is facing massive attrition in its Vodafone Process based in Kolkata.  As a measure to reduce the attrition percentage, the senior management at Kolkata, along with the local HR team, carried out a call-back exercise. This decision was taken as there is a dearth of employees on even days when there is normal call flow. More...

About half a dozen male agents working on the city collection shift for Barclay’s Bank at Sparsh BPO in Gurgaon contacted police alleging that their HR manager had behaved inappropriately with them. While demonstrating outside the Police Station, these agents demanded the arrest of the 35-year old HR manager Manoj Chutani (*name changed) for seeking sexual favours from them. More...

Pramod Bhasin, chief of Genpact, is all set to exit very soon. This news may be one of the biggest scoops of recent times in the BPO Industry. It is made even more important since the industry is going through one its worst times now. The successor has already moved in to Gurgaon with his family and has chosen the confines of the magnificent DLF Golf Course as his abode. More...

The parking yard of IBM Daksh  in Gurgaon, India witnessed high drama when shocked witnesses saw a group of three cab drivers abduct another cabbie and thrash him brutally in the moving vehicle before dumping him along the national highway.   Gurgaon police investigations would later reveal that the kidnapper wanted to scare off the victim from a relationship with his sister. More...

Gone are the days when Indian BPOs would train fresh recruits at its own cost. Recently the BPO major Genpact has tied up with NIIT to impart training to fresh appointees on BPO and related skills. To be trained in the premises of NIIT, the students would have to pay a fee before finally being absorbed in Genpact.  Whatever market leader Genpact does, other BPOs will follow. More...

National Unions in the BPO sector? It cannot be far away, if you see what happened at IBM, Australia says Karthik Shekhar, the General Secretary of the UNITES Professionals, a body which is a prelude to what may be a national trade union in the IT/ITES Sector in India. UNITES has been successful in helping a number of employees resolve issues with their management. More...

Firstsource Solutions is considered as a pioneer in the field of domestic business in the Indian BPO Industry.  Telecom forms a major chunk of the domestic business in Firstsource. The centres of Kolkata, Trichy, Vijaywada and Kochi are the domestic telecom centres and added to the list are the new centres that are to be opened in Siliguri, West Bengal and Bhubaneshwar, Orissa. More...