According to little bird, Sparsh senior management is very worried about the performance and attrition rates of its TATA AIG GI outbound process.  So much so,  that on June 5, 2008 the AGM of the process Tejas Pednekar  and the Vice President (South and West)  Vijay Venkatesh  decided to bypass their mid-level Operations management and speak confidentially to the Agents on why they left or were serving out notice periods. More...

In a recent interview, an official of the Philippine National AIDS Council (PNAC) has revealed that among the recent cases reported to them were ten call center agents who have tested positive for the Human Immunodeficiency Virus (HIV) which is the progenitor of the notoriously incurable AIDS. Naturally, for privacy reasons, they were not named or any information identifying them made public. More...

The Gujjar community in North India has been organizing strikes and protests to force the Government to grant them ST status and with that more opportunities for jobs and financial upliftment.  Sadly, in the clashes between police and the Gujjars, tens of people have lost their lives.  And till recently, the BPO and IT offices in Cyber City Gurgaon severely affected.  Now the BPO’s are taking control of the situation. More...

Delhi’s former top female cop, Dr. Kiran Bedi, made the day for the women staffers of BPO Genpact with her intelligent, lively and humorous talk during an interactive session with them in Cyber City Gurgaon on May 26.  Titled as the ‘GenWIN-WILL OpenRoundtable’, the seminar was held at the packed auditorium of Hotel Crowne Plaza.  Genpact President and CEO Pramod Bhasin and NASSCOM Chairman Som Mittal were also present on the occasion.  More...

Why is Sparsh BPO Services going in for petty cost cutting?  There are new restrictions on telephones and internet. Apparently Sparsh has not been doing very well financially despite great revenue numbers. Management has begun cost cutting by stopping internet at the office, even the CTO has no access to free internet email sites while at work More...

The Sutherland call center in the Philippines is arguably the worst call center in the country based on bad feedback from several former and present employees. It doesn’t take too much to find out how bad things have gone in Sutherland. Just make a Google search about Sutherland Philippines and you’ll definitely find tons of rants in blogs and other forums. More...

It was a splendid dream that turned awry, for Prakash Jadhav. This young man is in his mid twenties; educated, technically savvy and with credit card and banking experience. Jadhav was working for the Sparsh BPO in Goregaon, Maharashtra. He and six accomplices have now been arrested for a suspected credit card fraud that may be worth up to ten million rupees. More...

Earlier this month,  techgoss had reported that Aegis BPO Services' Managing Director and CEO, Aparup Sengupta's right hand man and 'BPO Yaar', Sourabh Ghosh, is tipped to be taking over the international Teletech business at Gurgaon. Currently, Sourabh as a Vice President, International Operations is responsible for all overseas accounts.  According to reliable sources Sourabh may be moving to a new patch soon. More...