Gone are the days when Indian BPOs would train fresh recruits at its own cost. Recently the BPO major Genpact has tied up with NIIT to impart training to fresh appointees on BPO and related skills. To be trained in the premises of NIIT, the students would have to pay a fee before finally being absorbed in Genpact.  Whatever market leader Genpact does, other BPOs will follow. More...

National Unions in the BPO sector? It cannot be far away, if you see what happened at IBM, Australia says Karthik Shekhar, the General Secretary of the UNITES Professionals, a body which is a prelude to what may be a national trade union in the IT/ITES Sector in India. UNITES has been successful in helping a number of employees resolve issues with their management. More...

Firstsource Solutions is considered as a pioneer in the field of domestic business in the Indian BPO Industry.  Telecom forms a major chunk of the domestic business in Firstsource. The centres of Kolkata, Trichy, Vijaywada and Kochi are the domestic telecom centres and added to the list are the new centres that are to be opened in Siliguri, West Bengal and Bhubaneshwar, Orissa. More...

New York Meetups in USA is one of the highlights of the local tech community.  New York Meetups started in 2004 and has organized about 50 meets where individuals and startups get an opportunity to pitch to the affluent, savvy tech community.  This is a wonderful chance for startups to pitch for funds and alliances. It seems some people are favored over others. More...

In our day to day life most of us come across situations when we want to resist or complain about a certain behavior or incident but helplessly end up succumbing to the situation because we worry about the lengthy, time consuming consequences which might even back fire, let alone guarantee justice .  Infosys has taken a proactive approach on this issue. More...

Zyxware Technologies, a Thiruvananthapuram based IT Company is organising a 600 km walk across Kerala to spread the message of ‘Freedom in Software’.  Starting from Kasaragod, the northern tip of Kerala on October 2nd (Gandhi Jayanti day), the walk will culminate in Thiruvananthapuram, the southern end of Kerala on November 14th (Children’s day). More...

There was a lot of speculation as to the cause of the fire at Quatrro offices in Gurgaon in May this year. Though there was no casualty, the company did lose some assets to fire. Rakesh Sharma (EVP - Corporate Affairs & Infrastructure Services, Quatrro BPO), a man from the defence services, is the last one to give up or give easy. More...

A 40 member strong delegation from Pakistan, under the aegis of ACCO (Pakistan Call Center Association), was denied VISAs by the Indian Embassy. In fact they had earlier been granted the VISAs but were cancelled after the recent Indian Embassy bombing in Afghanistan some time back. The move is seen as diplomatic retaliation by many. The event organizers at CCDCI, Mumbai (19-20 Sept 08) were disappointed. More...

The final conciliation meeting between the officials of IBM Daksh and its former employee Issac Mani failed to reach an amicable solution on September 18 when both the parties stuck to their guns at the office of Labour cum Conciliation officer. Now, the Labour Department has no other option but to recommend the case be tried in the Labour Court.   Isaac is keen to rejoin IBM Daksh, but the American giant is resisting such a move. More...

45-year old Miss Janie Ellismarry Thardekar, an NRI working with Convergys BPO was arrested by a team of West Bengal Police officials from her office in Gurgaon on Friday evening. Janie, who is living in DLF City, Gurgaon was wanted in a case of theft of antique items which she had allegedly stolen from a house in Kolkatta some time back.  The arrest has sent shock waves in the respected BPO. More...