European telecom services provider Orange is reducing its BPO involvement in India.  As part of this downgrade, Orange has ended its call centre services contract with BPO Company 24/7.   400 Agents and management at the Gurgaon Call Center of 24/7 supported Orange customers in Europe.   Orange continues to use other Indian BPO companies like EXL but all the signs are that it is trying to consolidate services in UK. More...

A couple of months ago distinguished cricketer Kapil Dev, at the function to inaugurate the .Asia domain names was quoted as saying:  “Yes, I lost out on securing KapilDev.com and KapilDev.in for myself”.  I was intrigued and outraged at the possibility of such an eminent cricketer not having access to his domain names, and decided to explore the legal options available to this ace cricketer. More...

In October last year,   Tata Consultancy Services (TCS) was rejoicing in the fact that it had just signed a 1.2 billion dollar 10-year outsourcing deal with Nielsen, an information and media company.  This was the biggest ever contract for TCS.  Like many outsourcing deals the techies in USA were dismayed, while techies in India were happy at more jobs and money.  It was certainly a big win for the tech industry in India.  More...

Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to a number of Fortune 500 companies in the UK, USA, Australia and India.  Intelenet is backed by Blackstone, a leading Global Private Equity Player.  One of their major clients in India is Vodafone. A key Intelenet manager looking after Vodafone has put in his papers. More...

Aegis BPO is one of the stars of the Indian outsourcing industry.  Aegis has more than 15 thousand employees and is poised to meet its target of soon becoming a $500 million dollar company.  Most recently, it has taken over the AOL Call Centers in India. Aegis India Senior Vice President and HR boss, Prakash Toppo, after consulting the Aegis CEO, has announced a dramatic reorganization of the human resources team.  More...

US-based Brown and Wilson Group offer themselves as experts in the outsourcing business.  Every year, Brown and Wilson release a Black Book which gives readers an up to date snapshot of the outsourcing world. As a marketing exercise to add buzz, there is a top 50 list of winners. On the face of it Brown and Wilson offers two services which could lead to some possibility of conflict of interest.  More...

In line with Dell Philippines continuous efforts to provide a healthy working environment for its employees, it has just concluded a Flu vaccine program. Thee program started on June 17 and was extended till June 23, 2008 to cover as many employees as practical.  The Flu vaccine aims to provide Dell employees the resistance to flu (influenza) which is common during the rainy season in the Philippines. More...

Guess how some of the Agents at Sparsh BPO in Gurgaon, North India start their rosters, especially in the 7 am morning shift?  The agents working for Sparsh BSNL process take the inbound calls in a jovial, irreverent mood during the very first ten minutes till 7.10 am.   During these 10 minutes there is no ‘barging’ when Team Leaders or other senior staff can drop in to listen to the calls. More...