Late 2008, the Indian Parliament passed the Information Technology Act amendment bill 2008.  The President had given her assent to the Act on Feb 5, and it only needed a formal ‘Notification’ to be implemented as law. This Amendment Bill passed in 08 had been devised to cater for modern crimes like Cyber Terrorism, Cyber stalking, Cyber bulling, Phishing and the like. More...

Late 2008,  the highly regarded Black Book of Outsourcing published by the Brown-Wilson Group rated Syntel Inc as the top-rated BPO provider to the health insurance industry.  But Syntel insiders tell techgoss that employee morale is at an all-time low within the BPO as the next few months will determine whether its main client renews their contract. More...

Sparsh is the domestic subsidiary of Intelenet Global Services.  It offers state of the art solutions to Vertical Industries to meet their voice and BPO needs.  In 2008, Sparsh had 5200 seats operating 24 by 7, and was telling investors that it had the potential to scale up to 20,000 seats by 2009.  But it has lost a number of key clients in the last year. More...

Santhosh Min B is a crusader for democracy in the BPO and IT sectors. And his crusade has cost him his job, which doesn’t leave him defeated, but he continues to campaign against forces hampering the democratic process in India. Santhosh, who worked as a claims analyst at the BPO, WNS, had been in the news recently for a couple of interesting reasons. More...

Gurgaon is the most important tech hub in North India. Every major tech company including Google, Microsoft, Oracle, Infosys and others have offices in Gurgaon. India’s leading BPO Genpact has its HQ there. Gurgaon is not only frequented by the corporate honchos from India and abroad but also by the Bollywood stars and big wigs from political families. More...

America has doctors and experts who can help patients addicted to booze, drugs, cigarettes and even sex. Psychologists can help you if you fear flying or are scared of pet animals. Now America has its first Detox Center for Internet Addicts.  This center for net addicts makes it a point to let you know that it is located close to Redmond (home of Microsoft).  More...

NASSCOM lists WNS Global Services as holding the second position among the top 15 BPO Exporters in 2008 – 2009.  The same NASSCOM report places WNS on the 13th place among the Top 20 IT/BPO in employee numbers.  WNS was established in 1996 and has over 215 global clients.  So, how come this pure play BPO only had a $1 mill net in the first quarter of 2009? More...

Genpact is the largest and most successful BPO in India. Genpact is credited with laying the foundation of the booming BPO sector in the sub-continent.  It has more than 36000 employees operating in 12 countries. Genpact founder and current President and CEO Pramod Bhasin is widely credited for being the biggest reason for its success. More...

JPMorgan Chase (JPMC) bank has been the poster child of all banks as emerging relatively unscathed from the crisis. Similarly, their captive in Mumbai has been well regarded in the market for paying excellent remuneration and employee benefits. But JPMC is succumbing to the market pressures and adopting unheard of measures to reduce costs in recent times. More...

NASSCOM released an audit report of our booming IT/BPO sector last week. Despite the recession, NASSCOM announced the sector reached USD 58.8 billion in FY08-09 up from USD 52 billion in FY07-08. Export revenues for the Indian IT-BPO industry recorded growth of 16.3 percent and clocked revenues of USD 46.3 billion in FY08-09 up from USD 40.4 billion in FY07-08. More...