The Sutherland call center in the Philippines is arguably the worst call center in the country based on bad feedback from several former and present employees. It doesn’t take too much to find out how bad things have gone in Sutherland. Just make a Google search about Sutherland Philippines and you’ll definitely find tons of rants in blogs and other forums. More...

It was a splendid dream that turned awry, for Prakash Jadhav. This young man is in his mid twenties; educated, technically savvy and with credit card and banking experience. Jadhav was working for the Sparsh BPO in Goregaon, Maharashtra. He and six accomplices have now been arrested for a suspected credit card fraud that may be worth up to ten million rupees. More...

Earlier this month,  techgoss had reported that Aegis BPO Services' Managing Director and CEO, Aparup Sengupta's right hand man and 'BPO Yaar', Sourabh Ghosh, is tipped to be taking over the international Teletech business at Gurgaon. Currently, Sourabh as a Vice President, International Operations is responsible for all overseas accounts.  According to reliable sources Sourabh may be moving to a new patch soon. More...

Fire swept through the offices of one of the most respected CEO’s and founding fathers of Indian BPO’s, Raman Roy.  Scores of computers and other office equipment worth lakhs of rupees were reduced to ashes when three floors of corporate offices and the main facility of Raman Roy’s Quatrro BPO Solutions in Gurgaon caught fire. More...

Aegis BPO Services' Managing Director and CEO, Aparup Sengupta's right hand man and 'BPO Yaar', Sourabh Ghosh, is tipped to be taking over the international Teletech business at Gurgaon.  According to the grapevine Sourabh is not inclined to report to the AOL boss in Bangalore.  Currently, Sourabh as a Vice President, International Operations is presently responsible for all overseas accounts.  Aegis bought Teletech for $13 million dollars in Nov, 2007.   Aegis purchased AOL BPOs in March, 2008. More...

Sparsh is the domestic subsidiary of Intelenet Global Services (P) Ltd.  It offers state of the art solutions to Vertical Industries to meet their voice and BPO needs.  Sparsh currently has 5200 seats operating 24 by 7, and has the potential to scale up to 20,000 thousand seats by next year.  Sadly, it lost two executives in a drowning accident in Feb this year. More...

The US sub prime crisis has now reached India after affecting business in Europe. KPOs, especially in the financial sector, dependent on business from their clients in Europe and US, have started to downsize.  Sadly some ‘respectable’ KPO’s are letting go employees in an illegal and unethical way.  This Maharashtra-based Knowledge Process Outsourcing Company has been particularly harsh. More...

A small percentage of young men and women have always experimented with soft drugs since the swinging seventies. For most,  it was during the freedom and liberal atmosphere at University.  Most tuned out of such experimentation,  and went on mainstream careers and suburbia.  With the advent of the cash-rich,  liberal BPO and IT culture,   soft drugs have taken hard roots in the lifestyle of a small minority, and gradually becoming more socially acceptable. More...

http://tpwatchers.tk/ claims to be the official online Labor Union of Teleperformance Philippines. It was hatched over coffee at Starbucks by several Teleperformance (TP) employees who feel harassed by what's going on in their companies in the form of salary disputes, unfair labor and mass termination. More...