A young, handsome Associate Dheeraj Chaddha *  earning approximately  Rs 30,000/- per month working in Accenture was asked to resign by the management last week. The story behind the resignation is very interesting. A very upset customer had called up completely dissatisfied with his AT&T internet connection.  This customer had history with Accenture alleging poor service in the past.. More...

These days it’s quite common to see change in work culture and environment. Are we really ready for that change and is it good ?  That is a question many managers and employees ask themselves.   This is about a company, which used to be known as ebookers, then Tecnovate, then Cendant, and currently goes under the name of  Travelport. There is news in the market that the company is for sale again. More...

Four of the five persons accused of forging appointment letters of renowned Call Centre Company Genpact have been granted bail by Sessions and High Courts. The persons who ran a bogus placement agency in New Delhi had issued appointment letters on forged Genpact letter heads bearing the company logo as well as signatures of the managing director G Margwn to many gullible youths seeking employment. More...

Proving once again the popular expression “It happens only in India”, the 21 employees of a BPO company in Gurgaon were absorbed by a new employer within 24 hours of being sacked for stealing money from their office. Even after a complaint was registered by the company at the Police Station of the area, the new employer did not bother to do a reference check of these sacked employees and went on to hire them. More...

New Delhi/Gurgaon. (India) December 15. Burglars struck into the house of GENPACT executive in up-market Suncity Apartments near DLF Golf Links in Gurgaon, India early this week. Garry D Rosario and his wife Garima both working with GENPACT were the first to spot the theft on their return from the office on Monday evening. More...

About a month ago, India's leading business newspaper carried a speculative report saying that the country's number one back-office service provider was getting listed. Genpact, the company in question, predictably wouldn't comment. But we suspect the story is correct. No, we have no leaks from any investment banker or investors looking for an exit. But we spotted Pramod Bhasin, CEO of Genpact the other day and he had shaved off his dense moustache. We almost didn't recognize him. More...

GENPACT is one of the most respected BPO’s in India.  Started in 1997,  it provides end-to-end BPO and IT Services.  After a humble start with 80 people in 1997, it has grown in leaps and bounds and is now working towards revenues of one billion dollars next year. More...

"November salary: I expected I would receive half the amount of what actually got credited..No match to Ivy," reads an entry by one Murali Krishna if you enter into "Ivy Comptech" community in Orkut. "What an amazing compensation... Ivy treated its employees like Kings and Queens and when a sudden unfortunate thing happened.. Ivy made way for its employees to leave the company as Kings and Queens again.... Hats off to Ivy..," reads another entry. More...

The NASSCOM Summit in June had many interesting presentations.  British Telecom (BT) Managing Director for Retail Customer Service, Duncan Ingram, made a very candid speech.   British Telecom has four Divisions – BT Retail, BT Global Services, BT Wholesale and Openreach -  and massive investments in India. More...

Does your organization have a problem with too many employees calling in sick too often?  Especially when cricket is on.  Perhaps, you need to try out the latest solution pioneered by Australian company Direct Health Solutions.  How does it work?  If an employee calls in sick, they do not phone their boss,   but ring medical nurses at Direct Health Solutions Call Centre.  The ‘sick’ employee may discuss their medical condition in confidence with the nurse at the call centre. More...