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WillowCSN CEO Angie Selden: US Home-based Call Centres To Grow 300 Percent
By Dj Varma
Founded in 1997, Willow CSN, Inc in USA introduced and patented the first virtual call centre capability. Since then, it has grown from strength to strength, and spawned a number of copy cat operations. More... | | NASSCOM : Rs.2000 To Double Check IT/BPO Background
By Pooja Mathur
India’s National Association of Software and Service Companies (NASSCOM) is well on its way to set up a central database for all IT and BPO employees in India. This central database is a reactive and proactive measure. Reactive to the highly publicized data thefts from Indian BPO’s, and proactive with a clear knowledge that Indian has to take extraordinary steps to given Western companies the confidence that private data is in safe hands in India. More... | | Wipro Changes HR Policies In Bengal
By Iqbal Ansari
The only Call Centre in Kolkata that handles international inbound calls is shy about publicly revealing its balance sheet. Wipro BPO, which was previously Wipro Spectramind, does not record its annual turnover and profits with the Software Technology Park (STP), Salt Lake, Kolkata, while several of its big and small co-players do. Check out http:// stp-kolkata.com/members.htm More... | | Teletech Services India Ltd: Trainer Shows Off Porn Site
By Bala Shah
'Men will be men' is a cliché handed down through generations to us. No, it does not really mean men being courageous, strong, or upright. Instead, in most cases it underplays the perverse sexual intentions of some men. So, if men are to be men, would accessing porn sites at work places and flirting with women by some of them be justified? All in a day and age when companies brag 'We are an Equal Opportunity Employer'. More... | | Team Leader Sacked For Hanging Up On Client
By Rashmi
Salma Sultan joined reputed BPO Reliance in Navi Mumbai, Mhape as an agent and then got promoted to Team Leader with a salary of around 2 lakh per annum. She was a hardworking girl, and for this reason was appreciated by everybody. More... | | Prudential UK's Corporate Social Responsibility: 700 Female BPO Executives Attend Seminars
By Pratap Sharma in Chandigarh
There are very few companies that take their social corporate responsibility seriously. UK based insurance company Prudential, definitely is one of them and the beneficiary of their CSR (Corporate Social responsibility) activity has been BPOs across the country. More... | | Manhattan Associates: Employee Sits Exam For Boss
By Rani Sharma
"Manhattan Associates Reports Record Quarterly Revenue and Earnings"- Second Quarter 2006 Software Revenue Total $21.2 Million, an increase of 45% over the second quarter of 2005. This is what it read like in an international daily on 25th July, 2006 early morning. But just exactly one week back, an email was sent out by the HR personnel in Bangalore to all its in-house employees announcing the dismissal of a Project manager and two others. The reason stated was that the Project manager along with his chamcha was dismissed for impersonating, and another guy for sexual harassment. More... | | BPO Employee: Master Key To Steal For Drugs
By Poonam
You would have seen media coverage of embezzlement by a couple of employees in India-based outsourcing centers, but one of the well-known international BPOs was battling a queer problem in-house. In the Gurgaon center of Convergys which was handing US processes, employees found that every now and then mobile sets and money kept in their own lockers vanished despite constant human and electronic vigilance. More... | | Shock. Horror. Team leaders Submit False Expense Accounts
By Sharmishtha
In April last year, a pilot process for Telecom (US based Satellite communication process) was brought to an International BPO in Gurgaon. Agents and Team Leaders were recruited in a large number for this process. After Induction, all were given their shift timings for the training and two Team Leaders, Manish and Ankit, were sent to the US for the OJT (On the Job Training) for the process. More... | | Global Vantedge: Salary Better Than Genpact. But Perks ?
By Pulkit Sharma
In May, Techgoss did a story titled ‘Genpact Vs Global Vantedge: Salary Increases’ on how Genpact was losing staff to Global Vantedge due to the higher salaries it offered. A number of readers wrote in saying that Global Vantedge was far from perfect. They listed the following issues which detail how Global Vantedge balances out its higher salaries More... | | |
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