Social networking is the buzzword in today’s world, and you have a number of networking sites jostling for space. You have Bebo, Orkut, MySpace, and Facebook. But ever heard of a social networking site for trade unions? Oh, Yes, I did say trade unions. UnionBook is a project of LabourStart, the news and campaigning website of the international trade union movement. More...

Indian BPO Intelenet services a number of Fortune 500 companies in the UK, USA, Australia and India.  Supported processes span banking and finance, insurance, retail, telecom, information technology, travel and hospitality. Intelenet is backed by Blackstone, a leading Global Private Equity Player. In 2007, Intelenet acquired Upstream as well as Travelport. More...

The thugs of Sri Rama Sene horrified Indians by their cowardly attacks on youngsters enjoying a day out at a pub in Mangalore. A group of Indian women formed the Facebook group ‘Consortium of Pub-going, Loose and Forward Women’ to counter the right wing moral police.  Their public campaign of sending Pink Chaddis (underwear) to the Rama Sene leader was a great success. More...

This is an interesting story about how an Indian super bloggers respected brand name is being used without paying him a paisa. And the Indian super blogger in quite happy with the deal. South India-based Muthoot Group is one of the big success stories in India.  The Muthoot Group has business interests in Finance, Healthcare, Education, Hospitality and Real Estate More...

Respected matrimonial websites Shaadi.com and Bharatmatrimony.com provide an invaluable service and have engineered many successful matrimonial alliances.  My closest friend met her soul and shaadi mate through shaadi.com. One honeymoon, one kid and 3 anniversaries later, she recommends such websites to all her single girlfriends. Now terrorists prowl some such sites. More...

The India media presented it as a loss of 2000 jobs in India which would go back to their client in USA. Sallie Mae, the biggest student loan provider in USA, presented their pullback in patriotic terms.  Sallie Mae CEO, Albert Lord, told the American media that it would stop BPO operations in India and Philippines and move 2000 jobs to USA to create jobs for locals. More...

Infosys, with more than 100,000 employees spread over 50 offices around the world, is the second biggest Indian tech company following TCS.  Under the leadership of tech icon and Infosys co-founder, Mr. Murthy, the company has set new benchmarks for transparency and honesty.  But it is still not immune to petty employer-employee spats which make it to the public domain. More...

Bharatonline.com describes itself as an “online travel portal that helps travelers by providing various travel solutions. The product offering of Bharatonline.com consists of customized vacation packages, hotel bookings, airline tickets, railway tickets and car rentals. Bharatonline.com, apart from offering great deals, also tells western women to grin and bear groping. More...

While there is much talk at the Agent level regarding compensation and benefits after the Teleperformance take over of Dell Pasay, not everyone knows that upper management is also concerned about their salary benefits. While Agents and First Line Managers (team Leaders) will be retaining their old basic salary, upper management face pay cuts of at least 15000 PHP/month. More...

Sparsh is the domestic subsidiary of Intelenet Global Services (P) Ltd.  It offers state of the art solutions to Vertical Industries to meet their voice and BPO needs.  In 2008, Sparsh had 5200 seats operating 24 by 7, and was telling investors that it had the potential to scale up to 20,000 thousand seats by next year. 2009 looks like a shaky year for Sparsh. More...