Over the last eight months, Techgoss had published a series of exclusive reports giving details of all that was happening inside the BPO, KPO and IT divisions of Syntel.  One report showed how that in the recent past Syntel BPO was overly reliant on couple of key clients.  Techgoss had also reported on the exit of the CEO and senior HR people as well as recent salary hikes. More...

BPO Sparsh is a subsidiary of Intelenet Global Services and operates in the Indian market.  Sparsh has 16,000 employees in 20 BPOs across 9 locations in India. vCustomer is a leading provider of customer life cycle management solutions and services. vCustomer manages operations in India, Philippines, UK and USA. A high profile Sparsh client has just switched to vCustomer. More...

Tech giant Google dominates the search market in India and most of the world.  Google crawlers map everything on the net. Apart from popular applications like Gmail, it also has sophisticated tools to monitor the traffic to any website. Google has published its Ad Planner Top 1000 Sites in the world.  The main criterion being how many unique visitors (users) each site gets. More...

Over the last eight months, Techgoss had published a series of exclusive reports giving details of all that was happening inside the BPO, KPO and IT divisions of Syntel.  One report showed how that in the recent past Syntel BPO was overly reliant on couple of key clients.  Techgoss had also reported on the exit of the CEO and senior HR people as well as recent salary hikes. More...

Like most Indian women, I genuinely believe that most of us work better than most of the stronger (weaker?) sex.  We do better at school and at universities.  A woman heads our ruling political party.  The President of India as well as the Speaker of the Indian Parliament are women.  Arguably, India’s best English TV Channel CNN - IBN has more women journalists than men More...

The IBM Daksh BPO has grown to 25 delivery centers in India and the Philippines in the last 10 years.  Daksh has a work force of 30,000 who look after tens of blue chip clients. On its website, IBM Daksh says it is moving up in the value chain and sees itself as a BTO (Business Transformation Outsourcing) rather than a BPO. Like all BPOs, it spends a lot on transportation. More...

The Electronic Frontier Foundation (EFF) in USA is the leading civil rights organization to protect its citizens when their freedoms in the networked world come under attack. Founded in 1990, the highly regarded EFF has championed the public interest in every critical battle affecting digital rights. EFF is a donor-funded nonprofit and like Greenpeace values its independence. More...

This year the Indian IT, BPO and KPO sectors will earn revenue of $60 Billion mainly from clients in USA and Europe.  Even as many Americans are hurting due to their jobs being moved offshore, Indian companies are laughing all the way to the bank.  Now American media and entertainment giant NBC Universal will be broadcasting a comedy ‘Outsourced’ to its American audience. More...

Washington-based International Intellectual Property Alliance (IIPA), founded in 1984, is a private sector coalition set up to protect the copyrights of US-based organizations. The IIPA coalition has seven member associations including the Business Software Alliance (BSA).  The BSA members include tech giants like Adobe, Apple, HP, IBM, EMC, Oracle, Microsoft, SAP and others. More...

BPO Sparsh is a subsidiary of Intelenet Global Services and operates in the Indian market.  Sparsh has 16,000 employees in 20 BPOs across 9 locations in India. On April 9, 2010, Techgoss had exclusively reported on how Indian telecom major Aircel had withdrawn its call centre services being done by Sparsh.  Aircel switched from Sparsh to Mumbai head quartered Spanco BPO. More...