BPO Sparsh is a subsidiary of Intelenet Global Services and operates in the Indian market.  Sparsh has 16,000 employees in 20 BPOs across 9 locations in India.  In 2008, Sparsh was ranked No. 1 in the Dataquest Domestic call centre Survey.  As exclusively reported by Techgoss, Sparsh has lost a number of processes recently, including Indian telecom major Aircel. More...

Wikipedia is one of the top 10 websites accessed by Indians. And it is equally popular around the world. Apart from being a rich source of research and educational material,   it can be credited as one of the greatest achievements of idealistic, global volunteer effort. Wikipedia is among the top 5 sites in the world and is read by 325 million visitors every month. More...

Aegis BPO has 39,000 employees based in 42 delivery centers and looking after 135 clients.  Head quartered in Mumbai,  Aegis has call centres in India, Philippines, US, Costa Rica, New Zealand, Sri Lanka, Australia, Kenya and South Africa. Aegis, ranked eighth by NASSCOM among the top BPO exporters in India, is experiencing a growth spurt in a number of its centres. More...

Pune is one IT-ITES hub, which like its counter parts in Bangalore and Hyderabad, has only been growing from strength to strength.  Pune is a highly regarded education hub and so is well placed to feed the increasing demands of the booming BPO industry.  According to HR firm Teamlease, Pune, with a five point raise in recruitment, led all its competitors in the country. More...

Zensar Technologies describes itself as a globally focused software and services company spread across 18 countries. Zensar provides end-to-end services from IT development to Business Process Outsourcing, from consulting to implementation. Currently, Zensar Technologies employs more than 5000 associates, sales and operations staff. It had revenue of Rs 952 Crore last year. More...

Over the last six months, Techgoss had published a series of exclusive reports giving details of all that was happening inside BPO Syntel.  One report showed how that in the recent past Syntel was overly reliant on couple of key clients.  Techgoss had also reported on the exit of the CEO and senior HR people at Syntel. More...

The IBM Daksh BPO has grown to 25 delivery centers in India and the Philippines in the last 10 years.  Daksh has a work force of 30,000 people who look after tens of blue chip clients. On its website, IBM Daksh says it is moving up in the value chain and sees itself as a BTO (Business Transformation Outsourcing) rather than a BPO. More...

While the US is the unchallenged technological leader incubating companies like Microsoft, Oracle, Google, Facebook, Intel and others,  it seems that the American judiciary can be as clueless as its tech challenged counterparts in India. A number of US Supreme Court Judges have asked basic questions about technology. More...

MphasiS Limited was formed in June 2000 after the merger of the US-based IT consulting company MphasiS Corporation and the Indian IT services company BFL Software Limited.  On its website, MphasisS says its supports 1000 companies around the world. The MphasiS BPO has centers in Bangalore, Mangalore, Pune, Mumbai, Noida, Ahmadabad and Pondicherry in India.  More...

NASSCOM ranks WNS as the No. 2 BPO company in India.  WNS was set up in 1996 and employs 21,000 people in 21 delivery centres in Americas, Europe and Asia looking after 200 global clients. Last year, WNS had net revenue of $386 Million. Techgoss had exclusively reported on how Keshav Murugesh had left Syntel to join WNS. More...