Team managers at Genpact Philippines face a glass-ceiling for the past few months especially those who already get the top rates of their levels. Although 1st level managers are provided with perks like exclusive assistants to handle 1 or more teams of agents and generous 6-sigma trainings on a regular basis, there is heart burn about current salary restrictions. More...

US and UK head quartered GlobeOp Financial Services is a leading, independent financial technology company providing specialized financial advice as well as BPO services to its clients. It has 1200 employees in 3 continents and says it has $100 billion in assets under administration. GlobeOp sources tell Techgoss that it keen on selling off its Mumbai-based BPO. More...

Philippines, like India, has a booming multi billion dollar BPO sector. And like India, some politicians are using it to score points. Now, an anonymous call center blogger in the Philippines has sparked a lively online debate which pits her and her followers against a young Philippine Congressman and his supporters. More...

Farahad Zama is a UK settled IIT trained super techie whose debut novel ‘A Marriage Bureau for Rich People’ was a best-seller across the world and went on to be translated into several languages. Techgoss had interviewed Farahad last year. Popular demand on a follow-up has brought Zama back with a sequel to it. The book is already out in UK More...

The dreaded H1N1 virus (also known as Swine Flu) has claimed its first victim in Technopark, Trivandrum. In a very unfortunate event, a young software engineer working in UST Global succumbed to the H1N1 virus infection on Oct 27. The 24 year old techie was undergoing treatment at the Medical College Hospital in Trivandrum for last ten days. More...

As some call centers here in the Philippines face a dilemma of losing business, a number of their competitors have also been desperate in filling out open positions for their existing contracts. Huge bonus gimmicks are published online and in the Sunday jobs ads to attract the most number of applicants. Recently, Teletech announced more cash and gifts to lure Agents. More...

The Sykes call centers in the Philippines have been one of the most admired employers in the outsourcing industry. With claims of being the pioneer among its peers, Sykes established here in the country in 1997 even before the call center boom in the early part of this decade. Simply put, the name Sykes is highly regarded and is a great asset on the resume of any Agent. More...

Huge Sign-on bonuses is the big trend in recent months for big Call Center players in the Philippines. With the global economy rising from recession, companies like IBM-Daksh, Teletech and even BPO recruitment agencies have fiercely been competing with one another to attract the best possible talents for their late quarter ramp-ups for 2009. More...

Tech giant IBM had net income of $3.2 billion in the last 3 months.  It’s IT and BPO offices in India are doing particularly well.  According to NASSCOM,  IBM-Daksh BPO occupied the fourth position in the Top 15 BPO Exporters 2008 – 2009 in India. Indian BPO’s Genpact, WNS and TCS hold the first 3 places in this prestigious list. More...

Techgoss, like every news site, publishes its share of news and views not liked by some powerful people in the Indian IT, BPO, KPO and Telecom sectors. Sometimes, Techgoss inadvertently make mistakes which are immediately corrected and an apology proffered. Sometimes, the IT/BPO Company moves to fix the infighting and corruption leaked to the media.  More...