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Aegis BPO:  Why VP may move
By Techgirl

Earlier this month,  techgoss had reported that Aegis BPO Services' Managing Director and CEO, Aparup Sengupta's right hand man and 'BPO Yaar', Sourabh Ghosh, is tipped to be taking over the international Teletech business at Gurgaon. Currently, Sourabh as a Vice President, International Operations is responsible for all overseas accounts.  According to reliable sources Sourabh may be moving to a new patch soon. More...

BPO Father Raman Roy in fire scare
By Rajiv Kumar

Fire swept through the offices of one of the most respected CEO’s and founding fathers of Indian BPO’s, Raman Roy.  Scores of computers and other office equipment worth lakhs of rupees were reduced to ashes when three floors of corporate offices and the main facility of Raman Roy’s Quatrro BPO Solutions in Gurgaon caught fire. More...

Aegis BPO:  management shake-up soon
By Techgirl

Aegis BPO Services' Managing Director and CEO, Aparup Sengupta's right hand man and 'BPO Yaar', Sourabh Ghosh, is tipped to be taking over the international Teletech business at Gurgaon.  According to the grapevine Sourabh is not inclined to report to the AOL boss in Bangalore.  Currently, Sourabh as a Vice President, International Operations is presently responsible for all overseas accounts.  Aegis bought Teletech for $13 million dollars in Nov, 2007.   Aegis purchased AOL BPOs in March, 2008. More...

BPO:  Executives drown in Goa
By Techgirl

Sparsh is the domestic subsidiary of Intelenet Global Services (P) Ltd.  It offers state of the art solutions to Vertical Industries to meet their voice and BPO needs.  Sparsh currently has 5200 seats operating 24 by 7, and has the potential to scale up to 20,000 thousand seats by next year.  Sadly, it lost two executives in a drowning accident in Feb this year. More...

Pune KPO:  No jobs.  No redundancy package
By Bala Shah

The US sub prime crisis has now reached India after affecting business in Europe. KPOs, especially in the financial sector, dependent on business from their clients in Europe and US, have started to downsize.  Sadly some ‘respectable’ KPO’s are letting go employees in an illegal and unethical way.  This Maharashtra-based Knowledge Process Outsourcing Company has been particularly harsh. More...

BPO sacks drug pushers and takers
By Pulkit Sharma

A small percentage of young men and women have always experimented with soft drugs since the swinging seventies. For most,  it was during the freedom and liberal atmosphere at University.  Most tuned out of such experimentation,  and went on mainstream careers and suburbia.  With the advent of the cash-rich,  liberal BPO and IT culture,   soft drugs have taken hard roots in the lifestyle of a small minority, and gradually becoming more socially acceptable. More...

Toshiba switches to Teleperformance, Sitel
By Nosmo King
 
Toshiba laptop is currently in the process of moving its phone technical support from Siemens IT solutions and Services (SIS), Philippines to two BPO’s operating in the same country. Toshiba was one of the first technical support account that Siemens IT solutions and Services Philippines (SIS) started with. SIS is the IT solutions provider department of Siemens Inc and offers IT solutions to top global companies like Coca Cola. Toshiba has now moved its technical support to Teleperformance and Sitel and the first batches of agents from these sites are already taking in live phone calls.
More...
Teleperformance:  Payroll software plays up
By Ferdinand

http://tpwatchers.tk/ claims to be the official online Labor Union of Teleperformance Philippines. It was hatched over coffee at Starbucks by several Teleperformance (TP) employees who feel harassed by what's going on in their companies in the form of salary disputes, unfair labor and mass termination. More...

Dell Agents:  Different pay for same job
By Nosmo King

There is dissent among the highly skilled Agents working at Dell Centre at Pasay in Philippines.  What really irritates these hard working, respected techies is that their new colleagues are getting paid more than them for doing the same job.  In fact, according to Dell insiders these higher paid new comers, although skilled, have lesser trouble shooting experience than the longer serving employees More...

BPO Hub:  Locals missing out
By Nitin Paul 
 
The vast majority of young people in the Mecca of BPOs and Call Centers, Gurgaon have not really benefited from the ITeS boom here and work as BPO cab drivers or security guards, the industry experts feel. In one such observations made by the father of ITeS industry in India, Raman Roy, during a seminar here, he said that Gurgaon grew as the world’s BPO capital but its local lads failed to benefit from this upsurge because of poor study patterns and social/lifestyle skills.
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