Over the last six months, Techgoss had published a series of exclusive reports giving details of all that was happening inside BPO Syntel.  One report showed how that in the recent past Syntel was overly reliant on couple of key clients.  Techgoss had also reported on the exit of the CEO and senior HR people at Syntel. More...

I have been reporting on the outsourcing industry for a few years, and so like most of my colleagues in the Indian tech media I have seen it all. In my simple mind, outsourcing was all about brilliant men like Mr. Murthy using our cost and quality to win business from America and Europe and later rest of the world. More...

ComScore is a global leader in measuring the digital world and is reliably quoted by most international media and tech business.  But it seems that some of its analysis about India is based on questionable data sets.  One of the big challenges facing anyone reporting on the Indian internet scene is that no one is sure how big or small it is. More...

Tech giant Oracle’s database software is used by most of the Fortune 500 companies.  In Dec, 2009, it announced a 4 % increase of quarterly revenues to $5.9 billion. In these 3 months it posted a net profit of $1.45 Billion, up 12 % from the previous year. Oracle India is one of the jewels of this international firm. More...

The US Govt had set up the H-1B visa program to hire on a short term basis highly skilled workers not available in America.  The ground reality is that many tech firms used every loophole in the H-1B system to bring in low cost workers into USA.  The past misuse of the H-1B visas was an open secret in the industry. More...

IPL is the hottest sporting event in India.  IPL organizers and its TV broadcasters are rolling in millions.  Most teams have managed to turn a profit.  Two new teams have been sold for $700 Mill. Sony, which has exclusive broadcast rights, will earn Rs. 700 crore - an increase of 200 crores from revenue last year. More...

The Open Source movement has ensured that quality software is available free to tens of millions of people who cannot afford expensive commercial products.  It has resulted in a more unified and connected world.  Even more idealistic is the Free Software movement which believes in free software for all. More...

Since its launch in 1995, Ebay has grown to become the world’s largest online marketplace with about 240 million members. At any given point in time, eBay has 26 million items for sale. Ebay purchased Bazee.com in 2000 to create Ebay India.  EBay’s PayPal has just announced the results of its developers contest. More...

Have you ever lost it while talking to a call centre operator? And later wished you had just escalated your complaint to a more experienced Team Leader with a better idea of the product and service you were having a problem with? Even though most BPO Agents are trained to detect angst in angry callers and take remedial action, it is easier said than done.  More...

The New Scientist magazine was launched in 1956 "for all those men and women who are interested in scientific discovery, and in its industrial, commercial and social consequences".  Today, the New Scientist website gets a staggering 3 million users every month.  Their magazine sells about 800,000 copies every month. More...