Over the last twelve months, Techgoss had published a series of exclusive reports giving details of all that was happening inside the BPO, KPO and IT divisions of Syntel.  One report showed how that in the recent past Syntel BPO was overly reliant on couple of key clients.  Techgoss had also reported on the exit of the CEO and senior HR people as well as recent salary hikes. More...

Genpact was India’s first BPO and still continues its market leadership position in India.  Genpact has 41,000 employees and earned revenue of $1.1 Billion in 2009. Genpact started life as a Business Unit of GE, but by January 2005 it became an independent company.  Two years later, it was listed on the NYSE. In 2009,  NASSCOM ranked Genpact as the No. 1 BPO company in India. More...

Aegis BPO has 39,000 employees based in 42 delivery centers and looking after 135 clients.  Head quartered in Mumbai, Aegis has call centres in India, Philippines, America, Costa Rica, New Zealand, Sri Lanka, Australia, Kenya and South Africa. Aegis, ranked eighth by NASSCOM among the top BPO exporters in India, is experiencing a growth spurt in a number of its centres. More...

BPO Sparsh is a subsidiary of Intelenet Global Services and operates in the Indian market.  Sparsh has 16,000 employees in 20 BPOs across 9 locations in India.  In 2008, Sparsh was ranked No. 1 in the Dataquest Domestic call centre survey.  As exclusively reported by Techgoss, Sparsh has lost a number of processes recently, including Indian telecom major Aircel. More...

Over the last 12 months, Techgoss had published a series of exclusive reports about all that was happening inside Syntel IT, BPO and KPO. On June 14, Techgoss had exclusive reported on the resignation of the highly regarded General Manager, State Street Syntel Services, Ms. Lilly Prasad. Lilly has been with Syntel for about 6 years and is currently serving out her notice. More...

Intelenet Global Services describes itself as a leading global third party BPO Company that delivers Business Process Outsourcing services to Fortune 500 companies in India, USA, UK, Australia, Mauritius, Philippines and Poland. Intelenet is backed by Blackstone, a leading Global Private Equity Player. Sparsh BPO, with 16,000 employees, is Intelenet’s subsidiary in India. More...

They say that imitation is the highest form of flattery and so perhaps NASSCOM may be pleased.  But the designers of India’s NASSCOM website may not be too pleased that Brazil’s national IT-ITES body BRASSCOM has copied many of their ideas without due credit.  While India is the dominant giant in IT-ITES outsourcing, Brazil is doing all it can to increase its share of the pie. More...

Aegis BPO has 39,000 employees based in 42 delivery centers and looking after 135 clients.  Head quartered in Mumbai,  Aegis has call centres in India, Philippines, US, Costa Rica, New Zealand, Sri Lanka, Australia, Kenya and South Africa. Aegis, ranked eighth by NASSCOM among the top BPO exporters in India, is experiencing a growth spurt in a number of its centres. More...

Aegis BPO has 39,000 employees based in 42 delivery centers and looking after 135 clients.  Head quartered in Mumbai,  Aegis has call centres in India, Philippines, US, Costa Rica, New Zealand, Sri Lanka, Australia, Kenya and South Africa. Aegis, ranked eighth by NASSCOM among the top BPO exporters in India, is experiencing a growth spurt in a number of its centres. More...

Aegis BPO has 39,000 employees based in 42 delivery centers and looking after 135 clients.  Head quartered in Mumbai, Aegis has call centres in India, Philippines, USA, Costa Rica, New Zealand, Sri Lanka, Australia, Kenya and South Africa. Aegis, ranked eighth by NASSCOM among the top BPO exporters in India, is experiencing a growth spurt in a number of its centres. More...